Shopify Inbox

Pro: I love the functionality of it it's easy to use interface on my desktop and phone. I like that I can attach multiple items, which is great for me since I send proofs for approval for every order.
Cons:
1. The saved quick reply options has too low of a character limit.
2. I hate that conversations expire!
3. I hate all the spam emails I get that seems to be connected to the app.
4. I wish I could initiate a conversation with someone who submitted an order, rather than need them to reach out first.