Reviews (143)
Overall rating
4.7
Edited December 20, 2025
It's overly 'smart' and a bit out of control. It promised an immediate reshipment to a customer (even committed to delivery time!) when we were offline without any consent from us or notification afterwards - this has caused a big customer frustration and related financial loss.
Lansei China
Estonia
About 2 years using the app
BestChat replied
February 3, 2026
Hi Lansei China, thank you for your honest feedback. We understand your concerns and will carefully review this issue to improve the service and avoid such situations.