Loox ‑ Visual Product Reviews

Strong Warning to Merchants

Hidden charges, extremely misleading pricing. Avoid.

This is one of the most unethical and non-transparent Shopify apps I have ever used.

Loox charges extra fees without clear awareness or meaningful consent, purely based on order count — even if you do NOT use any of their so-called advanced features.

We only used Loox for basic product review display on product pages.
We did NOT:

send review request emails

use upsells

use referrals

use discounts or automations

Yet we were automatically charged an additional $40 “usage fee” per month.

When confronted, support explicitly stated that usage fees apply regardless of whether features are used or not, and they refused to refund charges for unused functionality.

This is not a pricing issue — this is a billing trap designed to quietly extract more money from merchants who don’t constantly audit their Shopify invoices.

Serious warning to all merchants:

Check your Shopify bills every month

Do NOT assume you’re only paying the base plan

Many stores are likely being overcharged without realizing it

I genuinely regret installing this app.
I wouldn’t even give it one star if that were possible.