Reviews (5,457)
Overall rating
4.6
January 2, 2026
Auto generated answers are not accurate, and there really isn't any way to fix that. Better than nothing, but it's worth paying for a real inbox app.
Evercardia
Canada
Almost 2 years using the app
Shopify replied
June 25, 2026
Thanks for the honest feedback. There are actually a few ways to take control of accuracy here. You can edit any suggested reply before sending, or turn auto-generated replies off entirely under Inbox > Settings > Message preferences. For answers you fully control, set up your own Instant Answers and Quick Replies, and keeping your product and policy details current also improves suggestion quality. If you'd like a hand setting that up, our team at help.shopify.com/support is glad to help.
