Reviews (5,464)
Overall rating
4.6
March 8, 2026
1) Has unoptimized JavaScript which slows down site loading
2) Lacks integration with Knowledge Base
3) Can only configure one contiguous available time span per day
4) Can't integrate chats from multiple stores
Still, not bad for a free app.
Crosswind Gear
Czechia
Over 1 year using the app
Shopify replied
June 25, 2026
Thank you for the detailed, specific feedback. Consolidating chats across multiple stores, more flexible availability scheduling, knowledge base integration, and storefront performance are all valuable input, and exactly the kind of detail that helps us prioritize improvements to Inbox. We'll make sure your notes reach our team, and we appreciate you taking the time to lay them out. Good to hear it's serving you well overall as a free app.
