Shopify Inbox

Shopify Inbox

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Reviews (5,463)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
    4.4K
  • 13% of ratings are 4 stars
    684
  • 3% of ratings are 3 stars
    162
  • 1% of ratings are 2 stars
    70
  • 3% of ratings are 1 stars
    158
All reviews
June 23, 2026

Can't find anywhere to have the email notifications go to our store email address instead of the owner email address. This isn't great when staff need to help with notifications.

Cienna Designs
Australia
2 days using the app
Shopify replied June 25, 2026

Thanks for sharing this. Each staff member you add to Inbox gets their own message notifications, so your team can help respond without relying on the owner's email. You can manage team access and notification preferences in your Inbox and store settings. For help setting this up the way your team works, our team at help.shopify.com/support can walk through the options, and your feedback on routing notifications to a shared store address is valuable as we keep improving Inbox.