Shopify Inbox

Shopify Inbox

Install

Reviews (5,459)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
    4.4K
  • 13% of ratings are 4 stars
    683
  • 3% of ratings are 3 stars
    162
  • 1% of ratings are 2 stars
    70
  • 3% of ratings are 1 stars
    159
All reviews
June 30, 2026

It recently had an update that made it a lot less customizable and a poorer UX experience. It converts less and doesn't have the option to collect leads. Hoping they'll revert it back ASAP!

The Stroller Sling
United States
About 1 year using the app
Shopify replied July 1, 2026

Thanks for the detailed feedback on the recent Inbox update. Changes like this are exactly what our team needs to hear, so we've shared your notes on customization, lead capture, and conversion with them. If you'd like help getting the current setup to fit your workflow, our team at help.shopify.com/support can walk you through the options available today. We appreciate you taking the time to write this.