Reviews (5,785)
The newly added feature that forces customers to register with an email address and receive a verification code is really bad.
Thank you for the feedback. The verification code is no longer required to chat: a new Inbox setting lets customers start a conversation by sharing just their name and email, like the previous Inbox. It is rolling out to all stores now under Sales channels > Inbox > Chat settings > Collect customer details. Choose Require name and email there (the other options are Require customers to sign-in and Allow anonymous chats). One note: this applies to chats with your team. The AI agent still answers anonymous visitors instantly, by design, so customers get help in seconds even while you are offline. We default to verified sign-in because it confirms the customer owns the email they leave, which protects you from fake contact details, but the lower friction option is now yours to choose.
