Shopify Inbox

Shopify Inbox

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Reviews (5,462)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
    4.4K
  • 13% of ratings are 4 stars
    684
  • 3% of ratings are 3 stars
    162
  • 1% of ratings are 2 stars
    70
  • 3% of ratings are 1 stars
    157
All reviews
July 12, 2026

The newly added feature that forces customers to register with an email address and receive a verification code is really bad.

RIDYART
Hong Kong SAR
Over 2 years using the app
Shopify replied July 14, 2026

Thanks for your review. Shopify Inbox now uses verified sign-in for conversations with staff. The old form allowed someone to enter an email they did not own, which was less secure and could let someone ask about another buyer's order information. Verified sign-in protects buyers and merchants and connects the conversation to the correct customer record, which gives staff better context for personalized support. You can turn Require customer sign-in off in Sales channels > Inbox > Chat settings if anonymous chat works better for your store. If you have more questions feel free to reach out at help.shopify.com.