Reviews (5,462)
As others have expressed, the recent changes requiring sign in or Shop app registration have brought this 5-star app down to 1 star. There's no longer a quick easy form before chatting and now almost none of the chatters on our site use the sign in feature, so there's no way for us to reach back out.
Thanks for your review. Shopify Inbox now collects customer emails through verified sign-in because the old form allowed someone to enter an email they did not own. Turn on Require customer sign-in in Sales channels > Inbox > Chat settings so conversations with staff include a verified email and real customer record. This also helps Inbox connect the conversation to the correct customer for more personalized support. Please contact us at help.shopify.com if turning this on does not solve the issue for your store.
