Shopify Inbox

Danke for the feedback, and following up on my email: the email chat function you asked for is back. A new Inbox setting lets customers start a chat by sharing just their name and email, like before, with no account or code. It is rolling out to all stores now under Sales channels > Inbox > Chat settings > Collect customer details. Choose Require name and email there (the other options are Require customers to sign-in and Allow anonymous chats). One note: this applies to chats with your team. The AI agent still answers anonymous visitors instantly, by design, so customers get help in seconds even while you are offline. We default to sign-in because it confirms the customer owns the email they leave, but you can now choose the simpler flow your customers were used to.