Reviews (5,788)
new upgrades and ai features have turn this into a 1 star app. it has become very difficult to serve our clients with the new sign in and ai features. no data of the customer is provided in order for us to assist them
Thanks, and following up on my email: there is now a way to get customer data without forcing sign-in. A new Inbox setting lets customers share their name and email to start a chat, like the old Inbox, so you see who you are helping. It is rolling out to all stores now under Sales channels > Inbox > Chat settings > Collect customer details. Choose Require name and email there (the other options are Require customers to sign-in and Allow anonymous chats). One note: this applies to chats with your team. The AI agent still answers anonymous visitors instantly, by design, so customers get help in seconds even while you are offline. We default to sign-in because it confirms the customer owns the email they leave, but you now have both options. The AI features remain fully optional.
