Shopify Inbox

Shopify Inbox

Install

Reviews (5,463)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
    4.4K
  • 13% of ratings are 4 stars
    684
  • 3% of ratings are 3 stars
    162
  • 1% of ratings are 2 stars
    70
  • 3% of ratings are 1 stars
    158
All reviews
July 14, 2026

new upgrades and ai features have turn this into a 1 star app. it has become very difficult to serve our clients with the new sign in and ai features. no data of the customer is provided in order for us to assist them

KamiSpeed.com
United States
Over 2 years using the app
Shopify replied July 16, 2026

Thank you for the detailed feedback. The new verified sign-in protects you and your customers and connects each chat to the right person. It's also what provides customer details. With Require customer sign-in turned on, you get the name and email needed to assist and follow up. Turning it off allows anonymous chat without that data. On the AI changes, we'd like the specifics so we can help. Please reach us at help.shopify.com/support.