Reviews (5,462)
The new version of the app looks slick, and it's a promising step forward, but the requirement of the customer to verify their email address for a simple inquiry is unnecessary friction. If the customer doesn't input their email address, we're unable to follow up with them. If the customer does input their email address, they're required to receive a six-digit code. The UX is confusing and creates a significant drop-off rate. Please fix ASAP!
Thank you for the thoughtful feedback, and we're glad the new version is landing well overall. The email verification is our verified sign-in, which protects buyers and merchants and connects each chat to the right customer. If that step is causing drop-off, it's your call: you can turn off require customer sign-in for anonymous staff chat, which removes the code. The tradeoff is you won't get verified contact details for follow-up. Thank you for flagging the UX impact.
