Reviews (5,491)
Overall rating
4.6
August 6, 2026
Previous to the latest update, customer details are no longer populated. We have no way of responding to customers outside of business hours, and we've lost business due to it for sure. Shopify - Roll it back.
The Dash Cam Guys
Australia
About 1 year using the app
Shopify replied
August 7, 2026
Hi Dash Cam Guys, you can turn this on at any time. Go to Shopify Admin > Sales channels > Inbox > Chat settings and click on "Require customer sign-in", then toggle it on. Hope that helps.