Shopify Inbox

Thank you for the feedback. From your support conversation, the forced sign-in was the core problem, and we built the option back. Customers can now share their name and email to start a chat, like the previous Inbox, with no login. It is rolling out to all stores now under Sales channels > Inbox > Chat settings > Collect customer details. Choose Require name and email there (the other options are Require customers to sign-in and Allow anonymous chats). One note: this applies to chats with your team. The AI agent still answers anonymous visitors instantly, by design, so customers get help in seconds even while you are offline. We default to sign-in because it confirms the customer owns the email they leave, but the choice is now yours. The chat look and colors are also adjustable now, from the pencil icon next to Inbox on that same page.