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Edited August 25, 2026

Hello,
I would like to report an issue with the Shopify Inbox chat widget that started occurring after the latest app update.
Issue Description:
Device / Orientation: Mobile smartphones in portrait orientation.
Behavior: When clicking the chat bubble icon to open the chat, the chat window does not open, and the chat bubble icon completely disappears from the screen.
Theme: Taiga.
Additional Details:
The widget functions correctly on desktop, tablets, and smartphones in landscape mode.
The issue appears to be related to how the iframe container height and responsive breakpoints are handled on mobile portrait view.
Please forward this report to the Inbox development team so a patch or fix can be released.

Janoa
Italy
Over 1 year using the app