Reviews (5,787)
How could you mess up this app so badly? Customer need to create an account now in order to ask simple questions?
Thank you for the direct feedback. Customers should not need an account just to ask a simple question, and we built the option back. A new Inbox setting lets customers start a chat by sharing only their name and email, like classic Inbox, and it is rolling out to all stores now. We default to sign-in because it confirms the customer owns the email they leave, so your follow-ups reach a real person, but the choice is now yours. You will find it under Sales channels > Inbox > Chat settings > Collect customer details. Choose Require name and email there (the other options are Require customers to sign-in and Allow anonymous chats). One note: this applies to chats with your team. The AI agent still answers anonymous visitors instantly, by design, so customers get help in seconds even while you are offline.
