Smile: Loyalty Program Rewards

Excellent customer service from Smile.io. Analisa took the time to understand the challenge we were experiencing with rewards for subscription customers and went the extra mile to find a practical solution.

Rather than simply directing us to a standard help article or suggesting an upgrade, she enabled additional functionality on our current plan that allows us to create rewards for both subscription and one-time purchases. This will make the process much easier for our customers and significantly improve their overall rewards journey.

Analisa was friendly, responsive and genuinely focused on finding the right outcome for our business and our customers. A great example of excellent, solution-focused customer service.