Reviews (5,797)
has this app been fixed ? im not installing it until its fixed
On sign-in: a new setting now lets customers start a chat by sharing just their name and email instead of signing in, like the previous Inbox. It is available now under Sales channels > Inbox > Chat settings > Collect customer details. Choose Require name and email there (the other options are Require customers to sign-in and Allow anonymous chats). One note: this applies to chats with your team. The AI agent still answers anonymous visitors instantly, by design, so customers get help in seconds even while you are offline. We default to sign-in because it confirms the customer owns the email they leave, so your replies reach a real person, but the choice is yours.
On chat UI settings: on the same page in Admin, click the pencil icon to be taken to Theme editor for Inbox to customize the chat activator size, colors, font and so on.
Hope this helps.
