Judge.me Product Reviews App

We're very sorry for the experience you had with our support team. After reviewing the conversation in detail, we agree that we didn't handle your request to adjust the Star Rating Badge as carefully or efficiently as we should have.

You provided clear feedback, but changes were made to your live store without sufficient checks, and you were also left waiting too long while trying to get the issue corrected. We understand why this was frustrating and have reviewed the case internally to help prevent the same experience from happening again.

We've reached out directly to apologize, and proposed handling the remaining adjustments ourselves. We've also offered to test everything on a copy of your theme first and send you a preview before making any changes to your live store.

We hope you'll give us the opportunity to make this right, and we're ready to continue as soon as we hear back from you.