Shopify Inbox

Shopify Inbox

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Reviews (5,786)

Overall rating
4.5
Counts per rating level
  • 80% of ratings are 5 stars
    4.6K
  • 12% of ratings are 4 stars
    701
  • 3% of ratings are 3 stars
    179
  • 1% of ratings are 2 stars
    81
  • 4% of ratings are 1 stars
    209
All reviews
September 22, 2026

This was better before the log in-button, now we can't answer any of our costumer's questions because they don't want to leave their email

Bönor & Blad
Sweden
Over 4 years using the app
Shopify replied September 22, 2026

Hi there - you can change the settings to what works for your store by going into Admin > Sales channels > Inbox > Collect customer details and choose between the options available. We find merchants who configure this based on their unique needs get better results.