Smile: Loyalty Program Rewards

While this app is easy to set up and use, for $49 a month - which is NOT CHEAP - id like to be able to at least gain some deeper analytics that what is currently received - which is almost nothing. Only once were we offered able to offer to our customers a promotion to "double their points" and when i enquired re running this special again, was told it was only offered based on algorithms? i have not seen it since and that was around a year ago. It does not give me incentive to upgrade the account to a more expensive plan and will be looking at alternative apps this year. I would not recommend this app to other business's based solely on the lack of analytics available.