Reviews (5,223)
I would like to be able to disable where chat tells me a person is back online. If that is going to pop up everytime someone logs back in that will be annoying
Hello Lotus Energy, thank you for your review and very valuable feedback!
The notification for when a person is back online was implemented so you don't miss any opportunities for chatting - we were hoping that would not be too disruptive. However, you should only receive a sound notification and red dot if the customer leaves a new message, and that new message will be at the top of the chain.
Your feedback is valuable, so I will still take that to our product team, thank you!
If you need any clarification or have any questions, feel free to contact our team directly at ping@shopify.com or via the support section of your Shopify Ping app.
Warm regards,
Veronica N.
Senior Support Specialist - Ping