Reviews (5,304)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
All reviews
February 1, 2021

I would give it 5 stars but for the fact, if a person leaves an email you cant copy and paste it into the email from the top of the app. If a person types their email into the conversation then pressing this does in fact open the email app so you can email. It's a little annoying.

BWS LTD
United Kingdom
4 months using the app
Shopify replied February 10, 2021

Hi BWS LTD, thank you for submitting a review and feedback!

It's the details that matter, right? Having the option to copy the email from the customer information capture form is a great suggestion. I will be sending your feedback to Shopify Chat developers.

If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.

Kind regards,
Ruby C.
Senior Support Specialist - Ping