Reviews (5,220)
I love this app. It's great that I can chat using the app and my customers receive messages as texts once they are offline. I would give this 5 stars if I could change the prompts. "Check order status" is not relevant to my customers and confuses them. Pls change the coding to allow shop owners to add different conversation starters.
Hello Plant Gather, thank you for your thoughtful review and feedback!
I'm so glad that you are loving the app so far! And, find it convenient to communicate with customers. Being able to enable/disable the automated order look-up feature along with adding additional automated flows is a great suggestion! I will be sharing this feedback with our Developers.
If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Thanks again,
Ruby C.
Senior Support Specialist - Ping