Reviews (5,303)
Overall rating
4.7
February 12, 2021
Please provide the option to start minimized instead of just popping up.
This could be experienced a bit too pushy for the visitor and have a negative impact.
RETRO VERSO
Belgium
13 minutes using the app
Shopify replied
February 24, 2021
Hello RETRO VERSO, thank you for review and feedback!
I will be sending your feedback to Shopify Chat developers. One thing to note, a first time visitor will see the collapsed chat widget. The chat window will appear expanded to customers who are returning to the store within 7 days of their previous visit.
If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
