Shopify Inbox

Shopify Inbox

Reviews (5,224)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
    4.2K
  • 13% of ratings are 4 stars
    665
  • 3% of ratings are 3 stars
    161
  • 1% of ratings are 2 stars
    69
  • 3% of ratings are 1 stars
    131
All reviews
December 8, 2021

Wanted to like this, but found it to be very frustrating for both myself and my customers. No matter want auto-reply was used customers expected an instant reply 24/7.

Get A Whiff @ Cherry Pit Crafts
United States
About 1 month using the app
Shopify replied December 14, 2021

Hi, there. Thank you for taking the time to leave this review and provide us with this feedback. We are sorry to hear the app didn't work out with your shop. If you reference our Shopify Inbox guide (https://bit.ly/3IRcODq) it notes different ways to create automated messages for your customers. One idea would be to let your customers know the available hours for your team to reply. Thanks again for reaching out! -Marty, Shopify Support