Smile: Loyalty Program Rewards

Smile: Loyalty Program Rewards

Reviews (4,132)

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
All reviews
March 28, 2022

We have used this review since setting up our online store 3 years ago. At this point we will be looking at changing our loyalty point program. Anything less than Pro is not worth the money, and the subscription fees are out of control. We are frustrated with the lack of features in any payment plan other than Pro. We would happily pay a reasonable subscription fee for the app, but the Pro is an insane amount of money to pay for a mid-sized business, and the features in Starter or Growth are not worth it. I would recommend against other small/medium sized businesses using this app. I am glad the developers have found success with enterprise level businesses but they do not care or cater to anyone else.

Beehive Wool Shop
Canada
Over 2 years using the app
Smile.io replied March 28, 2022

Thank you for sharing your open & honest feedback. It hurts, because we champion ourselves on supporting small & medium business 😔 . It's definitely not our intention to price anybody out of using Smile.

There's normally a way we can work together to figure out a viable way forwards. I've gone ahead and reached out directly to see how we can make Smile work for you.

Our team is online and looks forward to reconnecting.