Reviews (5,221)
Overall we are pretty satisfied with the Shopify Inbox. There are some additional features we'd like to see, including: -Sending Conversation Transcripts within the conversations
-The ability to search within old/closed conversations for emails
-The ability to get to an old conversation from the customers page (while there is a link that takes you to Shopify Inbox, it does not follow all the way through to the specific conversation.) Lastly, we've had some trouble with the desktop notifications working some of the time and not others. While the mobile notifications have worked well, most of our users are on desktops when monitoring Shopify Inbox.
Thank you so much for taking the time to leave a review here; I'm so glad to hear that the app is working for you overall. I'll be sure to pass along these valuable pieces of feedback to our development team for you. Thanks again! - Brie, Shopify Support