Reviews (5,223)
The app works well and does as it should for an easy online chat app. I wish that you could attach images in the chat to better assist customers, I have to ask them to email me for that. I would also like it if I could send more than one link at a time and have it popup as a preview window. Lastly, there are issues with the shopify inbox on my computer communicating to the shopify inbox app on the cell phone. I will read a message and mark it closed yet I still have the notification on my app and no unread messages in the "open" section. Just a small glitch. Notifications are persistent and not as customizable as they should be. Could be slightly improved and be really wonderful!
Thank you for writing your review and for letting us know how you have enjoyed Shopify Inbox so far, and how you think it could be improved. I am happy to share that in the latest version off the app, customers will now have the ability to send images in their conversations that you can then view in the app. We also appreciate your feedback on the notifications issue which I will pass onto our development team. -Victor, Shopify Support