Reviews (2,269)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and customer engagement, noting significant increases in both areas within the first 30 days of use. It is praised for its easy setup and smooth integration with Shopify, making it accessible for those with limited technical skills. Features like customizable loyalty program templates, pop-ups, and reviews are highlighted for their effectiveness in retaining customers and attracting new ones. The app's performance is described as reliable, enhancing business operations smoothly. Support is frequently commended for being quick and friendly, with team members like Jel, Arianne, and Abbie receiving specific mentions for their outstanding assistance.

July 6, 2022

Great service and customer support. Pete was super helpful and responded immediately to my questions!

TCG MetalZ
United States
7 months using the app
Rivo replied July 6, 2022

We're so excited that you are enjoying our services! Your praise in your 5-Star review is very much appreciated! ✨ Thanks, Kevin

February 17, 2022

Abbie was AMAZING per usual. Outstanding customer service. Thank you Abbie! The app is very easy to use as well. Highly recommend.

SpreadLaLuz
United States
7 months using the app
Rivo replied February 18, 2022

Thanks so much for the positive review and for recommending us to the Shopify community! 🙌 All the best, Kevin

November 3, 2021

mu buena comunicación, me gusta mucho la aplicación. La recomiendo al 100%. Me han ayudado en todo estoy muy contenta.

OH ZI MAMI
Spain
7 months using the app
Rivo replied November 3, 2021

¡Estamos muy felices de ver que tuviste una experiencia de 5 estrellas y estamos muy emocionados de que estés disfrutando de la aplicación! 🌟 Le agradecemos por compartir la palabra sobre nosotros. Todo lo mejor, Kevin

June 18, 2022

Mary from Rivo Loyalty, rewards & referrals assisted me greatly in customising the rewards widget and gave me excellent tips on how to perfect the details of my website. She is amazing! Thanks, Mary!

pawfecto.au
Australia
7 months using the app
Rivo replied June 20, 2022

We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team would be happy to lend our hands anytime. 😃 Thanks, Kevin

March 25, 2022

Ryan was great help and enjoying this app so far! I appreciate the quick help and the communication is great.

Euvoïa
United States
7 months using the app
Rivo replied March 25, 2022

Thank you so much for the 5-star review team Euvoïa! 🙌 We're always here and happy to help! Cheers, Katherine

December 21, 2022

Arianne was very prompt and helpful! I like how the free plan gives you what you need to start without feeling dissatisfied. My plan is to upgrade very soon.

Megan-Marie
United States
7 months using the app
Rivo replied December 21, 2022

Awesome, thanks so much for choosing our app! Your positive feedback and 5-star review are very much appreciated! 🎉 Cheers, Kevin

January 27, 2022

I was just on-boarded by Arianne at Rivo. Best customer service I've experienced in a long, long time. She was amazing helpful and patient. If the app and platform and other colleagues are as great as she is this is a choice well made. Thank you Arianne and team Rivo!

Grinning Cat Books
United States
7 months using the app
Rivo replied January 27, 2022

What a wonderful feedback! ✨ This made our day! Thank you so much for the kind words, and we are here anytime you need us. 🤩 Much appreciated, Kevin

June 9, 2022

Really userfriendly set up and great for my customers. love the dashboards and stats and Abbie was amazing whenever I need assistance.

Punch+Fury
United Kingdom
7 months using the app
Rivo replied June 9, 2022

Glad you love our app, and thanks for the 5-stars! Feel free to reach out to us anytime if you have any questions or if we can help along the way. 😊 Best regards, Kevin

May 20, 2022

so far so good, I began and was offered a pro feature (removing the rivo branding form the widget). Seemingly easy to set up. cant complain yet.

Zzzz’s A-Z
United Kingdom
7 months using the app
Rivo replied May 20, 2022

Glad to hear that you like our services so far! If you need anything at all, just let us know. All the best, Kevin

Edited March 9, 2023

Super functional and easy to use App, plus the costumer support it's super friendly. Had a small issue and Arianne was really helpful solving it fast. keep up the great work :)

The Cork Collection
Portugal
7 months using the app
Rivo replied September 30, 2022

So pleased that we were able to help you with your concern. Thank you so much for your kind words and 5-stars! If there's anything else we can do along the way, just let us know anytime. Our team will be delighted to assist you. 😊 Much appreciated, Kevin