Reviews (2,345)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its easy setup, user-friendly interface, and effective customer support, with team members like Jel, Arianne, and Paul receiving specific praise. It offers comprehensive features for creating customized loyalty and referral programs, which help boost customer engagement and increase sales. The app integrates seamlessly with Shopify and includes a free plan, making it accessible for small businesses or newcomers. It is valued for enhancing customer loyalty and engagement in Shopify stores.

June 20, 2022

This app is very user friendly and perfect for my business! And, the Rivo team is incredible. When I had questions, Abbie helped answer them so quick and took such good care of me. Loved her!!

Morr Decor
United States
7 months using the app
Rivo replied June 21, 2022

You are amazing! We are always here to help and super excited that our app fits perfectly for your business! 🎉 Thanks so much for the positive feedback and review! Best wishes, Kevin

March 23, 2023

Abbie was a great and was able to help me with my customer referrals. Abbie provided great customer service!

Every Kreative Soul
United States
7 months using the app
Rivo replied March 24, 2023

Your satisfaction is our top priority, so we're thrilled you're happy with our services. Thank you for taking the time to share your feedback with us - it means a lot!
All the best, Kevin

April 27, 2021

Amazing app! It works fantastically and it is super easy to use. My customers are loving the loyalty program!

Caffeed
United Kingdom
7 months using the app
Rivo replied April 29, 2021

We're so thrilled you and your customers are enjoying the app! 🎉 We're always striving to top your expectations and love the feedback, thank you so much! All the best, Katherine

March 16, 2023

So far I love this app it makes things so much easier and they recommend things that I forgot about or didn't think of. Not to mention the speedy response from the customer service representative. Abbie is one of the representatives ive encountered she's very speedy knowledgeable and helful.

Allyce's House of Fragrance
United States
7 months using the app
Rivo replied March 16, 2023

We're thrilled to hear that our app has made things easier for you and that we were able to provide you with fast and knowledgeable assistance. We always strive to provide our customers with the best possible service and support, and it's great to hear that we have exceeded your expectations. Thank you for using our app and sharing your positive experience!
All the best, Kevin

July 6, 2022

Great service and customer support. Pete was super helpful and responded immediately to my questions!

TCG MetalZ
United States
7 months using the app
Rivo replied July 6, 2022

We're so excited that you are enjoying our services! Your praise in your 5-Star review is very much appreciated! ✨ Thanks, Kevin

February 17, 2022

Abbie was AMAZING per usual. Outstanding customer service. Thank you Abbie! The app is very easy to use as well. Highly recommend.

SpreadLaLuz
United States
7 months using the app
Rivo replied February 18, 2022

Thanks so much for the positive review and for recommending us to the Shopify community! 🙌 All the best, Kevin

November 3, 2021

mu buena comunicación, me gusta mucho la aplicación. La recomiendo al 100%. Me han ayudado en todo estoy muy contenta.

OH ZI MAMI
Spain
7 months using the app
Rivo replied November 3, 2021

¡Estamos muy felices de ver que tuviste una experiencia de 5 estrellas y estamos muy emocionados de que estés disfrutando de la aplicación! 🌟 Le agradecemos por compartir la palabra sobre nosotros. Todo lo mejor, Kevin

June 18, 2022

Mary from Rivo Loyalty, rewards & referrals assisted me greatly in customising the rewards widget and gave me excellent tips on how to perfect the details of my website. She is amazing! Thanks, Mary!

pawfecto.au
Australia
7 months using the app
Rivo replied June 20, 2022

We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team would be happy to lend our hands anytime. 😃 Thanks, Kevin

March 25, 2022

Ryan was great help and enjoying this app so far! I appreciate the quick help and the communication is great.

Euvoïa
United States
7 months using the app
Rivo replied March 25, 2022

Thank you so much for the 5-star review team Euvoïa! 🙌 We're always here and happy to help! Cheers, Katherine

December 21, 2022

Arianne was very prompt and helpful! I like how the free plan gives you what you need to start without feeling dissatisfied. My plan is to upgrade very soon.

Megan-Marie
United States
7 months using the app
Rivo replied December 21, 2022

Awesome, thanks so much for choosing our app! Your positive feedback and 5-star review are very much appreciated! 🎉 Cheers, Kevin