Reviews (2,269)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting sales and customer engagement, noting significant increases in both areas within the first 30 days of use. It is praised for its easy setup and smooth integration with Shopify, making it accessible for those with limited technical skills. Features like customizable loyalty program templates, pop-ups, and reviews are highlighted for their effectiveness in retaining customers and attracting new ones. The app's performance is described as reliable, enhancing business operations smoothly. Support is frequently commended for being quick and friendly, with team members like Jel, Arianne, and Abbie receiving specific mentions for their outstanding assistance.
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The chat support is quick and easy! Was looking to get my site verified and they were able to complete it within minutes.
Excellent! ✨ It's music to our ears that you are happy with our customer service! If there's anything else we can do, just let us know. We're here to help! Thanks, Kevin
This is great. My first time using this app and I was going through the setup process which was easy as heck, and using the free account it said I could double my limit by just chatting with support and verifying my info. In that process Mica was the best. He removed my limit all together (for free) and removed the branding from my widget (for free) WITHOUT asking or posting me to upgrade to a paid account (which I am doing anyways once I'm done with all my set up and designs.) Mica is truly one of the rare ones that just don't exist in customer service anymore. Thank you so much for a great experience with this entire process that is keeping me using it. Honestly without people like Mica and a few other app owners/support I would have given up and stuck with in person stores. Honestly Mica and those experiences make it worth it. Thank you Mica for being a good person, a wonderful support rep and having a wonderful app. Love it!!!
Thank you so much for taking the time to share your experience with us! We're thrilled that Mica was able to provide you with exceptional customer service and make your setup process easy and enjoyable. We appreciate your kind words and look forward to supporting you further. We strive to provide our customers with the best possible experience. Thank you for choosing Rivo!
We're now 3+ months in to using the Rivo Loyalty app. Was very easy to install, and to do basic customisation. We sell globally, in multiple local currencies, with a very large product catalogue and customer base. We were really impressed with Rivo support helping us solve problems quickly from day one snagging, and with just as much energy months later to help us optimise.
You are amazing! ✨ Thank you so much for your thoughtful feedback and kind words. We're so thankful to customers like you, and we greatly appreciate you using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. 🙌 Cheers, Kevin
AA was amazing, excellent customer service! 24/7 too! They offer so many great apps for a shopify business.
We're so glad to hear that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. Much appreciated, Kevin
Have used this app for a while now. The set-up was easy, never had any issues at all. So many good features on the free plan alone. The customer service has been outstanding. I dealt with Abbie and she went above and beyond for me. If you are looking for a loyalty program - look no further. RIVO won't disappoint!
Your kind words mean the world to us! Thank you so much for the positive feedback and for helping share the word about us! Cheers to success to you and your business! 🤩 Best wishes, Kevin
Just installed and I really like it. It's really easy to set up and customer service is fantastic! I'm on the free plan while I'm feeling it out but definitely upgrading very soon!
We are so happy you are liking the app so far! 🙌 Feel free to reach out any time if we can help answer any questions. Regards, Kevin
I got Quick and easy help from customer service. I was able to have my issues resolved in less than 10 minutes.
So happy that we were able to assist you with your concern. If there's anything else you need, just let us know anytime. Our team would be so pleased to help you. 😃 Thanks, Kevin
I chatted with Mica and I love interacting with her, she was super helpful and super nice! I also like this app!
Thanks for the 5-Star review! So happy that you have enjoyed your interaction with us, and we greatly appreciate you using the app! 😊 Best wishes, Kevin
This App is Perfect!!!!!!! . I can only recommend it to you. Just try it and you will see what I mean.
It's music to our ears that you are happy with our app! ✨ Thank you so much for the 5-star review and for recommending us to the community. If you need help along the way, just let us know! Best wishes, Kevin
This App is amazing and easy to use and Abbie , one of their support was so helpful, She also gave me ideas and advice. I recommended this app.
You are awesome! We appreciate you taking the time to leave positive feedback and a 5-star review! ❤️ If there's anything else we can help you with, just let us know anytime. Our team will be happy to assist you. 🙂 Thanks, Kevin