Reviews (2,268)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and customer engagement, noting significant increases in both areas within the first 30 days of use. It is praised for its easy setup and smooth integration with Shopify, making it accessible for those with limited technical skills. Features like customizable loyalty program templates, pop-ups, and reviews are highlighted for their effectiveness in retaining customers and attracting new ones. The app's performance is described as reliable, enhancing business operations smoothly. Support is frequently commended for being quick and friendly, with team members like Jel, Arianne, and Abbie receiving specific mentions for their outstanding assistance.

Edited January 12, 2022

I enjoyed everything! There is nothing negative to say about the app. Everything is really enjoyable

NJC Fashion
United States
27 days using the app
Rivo replied January 14, 2022

Wow! 🤩 Thank you so much for the kind words. If you need help along the way, just let us know. Our team is always here to help. Much appreciated, Kevin

June 13, 2022

I am still learning the app and what it offers but so far I find it to be user friendly. I had amazing customer service via the web chat with Abbie. She was very helpful. I have no complaints!

Pitbull Coffee Co.
United States
Almost 2 years using the app
Rivo replied June 16, 2022

Hey Pitbull Coffee Co!
Just checking in to see how you are liking the app so far. Our goal is for you and all Shopify merchants to have a 5-Star experience with our apps. Was there anything that you were unsure about or are there any questions that we can help answer?
Feel free to let us know via chat and we would be happy to assist.

Much appreciated, Kevin

January 3, 2022

Awesome customer service. The rewards program is a great idea to keep customers engaged with your products.

Legendary Computers
United States
26 days using the app
Rivo replied January 4, 2022

We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed! Cheers, Kevin

August 12, 2021

I asked a lot of questions, but the customer service staff answered them very politely and clearly. I will buy this paid service!

DERM iNSTITUTE
United States
26 days using the app
Rivo replied August 12, 2021

Thank you so much for the 5-star review, DERM iNSTITUTE! We're always here and happy to help! 🙂 Cheers, Kevin

August 11, 2022

Aplicación absolutamente increíble y un servicio al cliente increíble, Abbie fue simplemente espectacular al ayudarme con cualquier pregunta que tuviera. recomendaría

Carnival Lenceria
Mexico
26 days using the app
Rivo replied August 11, 2022

¡Me alegro de que te encante nuestra aplicación y nuestros servicios! 🙌 ¡Gracias por la maravillosa revisión, y realmente apreciamos que nos ayude a compartir la palabra sobre nosotros! ¡Saludos al éxito para usted y su negocio! Todo lo mejor, Kevin

January 22, 2023

Awesome customer service ! Super helpful and quick response rate. I used the chat feature and it was awesome

Bergamot & Sunshine
United States
26 days using the app
Rivo replied January 22, 2023

Thanks for the 5-stars! 🌟 If you have any other questions or if we can help along the way, please feel free to reach out to us anytime. 😊 Cheers, Kevin

January 9, 2023

Arianne was a pleasure to work with! I needed help with resetting all the points back to zero after accidently back filling from the beginning of my store. She was prompt in helping reset all the points before I rolled out the program.

Queen City Creative Works
United States
26 days using the app
Rivo replied January 9, 2023

Wonderful! We are always here to help, and super excited that you are happy with our service! 🎉 Thanks so much for the positive feedback and review! Best wishes, Kevin

October 28, 2021

Easy install & customization, great addition to any store, helps build loyalty, would recommend to any store owner

Zeo London
United Kingdom
26 days using the app
Rivo replied October 29, 2021

Awesome! 🙌 Thanks so much for choosing our app and for recommending us to the Shopify community! Much appreciated, Kevin

November 3, 2021

Awesome 24/7 customer support. Good app for small money. I really like it. If you need a good loyality program, Rivo is the best!

Goodsmith
Germany
26 days using the app
Rivo replied November 3, 2021

Thanks so much for your kind words and positive review! 🙌 We are here anytime you need us! Best regards, Kevin

Edited March 7, 2021

It was very simple to set up. We are hopeful to increase sales and loyalty.
Thank you for creating this app!
SPUN

Spun
United States
26 days using the app
Rivo replied March 9, 2021

Thanks so much for the 5-Star review! If you have any questions or if we can help along the way, feel free to reach out to us anytime. 🤩 All the best, Katherine