Reviews (2,350)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for creating effective loyalty and referral programs that boost customer engagement and retention. They appreciate its user-friendly setup, customizable features, and seamless integration with point-of-sale systems. The app is noted for its reliability and exceptional customer support, with a responsive team that provides useful tutorials and video guides. Ideal for enhancing customer loyalty strategies.

January 22, 2023

Awesome customer service ! Super helpful and quick response rate. I used the chat feature and it was awesome

Bergamot & Sunshine
United States
26 days using the app
Rivo replied January 22, 2023

Thanks for the 5-stars! 🌟 If you have any other questions or if we can help along the way, please feel free to reach out to us anytime. 😊 Cheers, Kevin

January 9, 2023

Arianne was a pleasure to work with! I needed help with resetting all the points back to zero after accidently back filling from the beginning of my store. She was prompt in helping reset all the points before I rolled out the program.

Queen City Creative Works
United States
26 days using the app
Rivo replied January 9, 2023

Wonderful! We are always here to help, and super excited that you are happy with our service! 🎉 Thanks so much for the positive feedback and review! Best wishes, Kevin

October 28, 2021

Easy install & customization, great addition to any store, helps build loyalty, would recommend to any store owner

Zeo London
United Kingdom
26 days using the app
Rivo replied October 29, 2021

Awesome! 🙌 Thanks so much for choosing our app and for recommending us to the Shopify community! Much appreciated, Kevin

November 3, 2021

Awesome 24/7 customer support. Good app for small money. I really like it. If you need a good loyality program, Rivo is the best!

Goodsmith
Germany
26 days using the app
Rivo replied November 3, 2021

Thanks so much for your kind words and positive review! 🙌 We are here anytime you need us! Best regards, Kevin

Edited March 7, 2021

It was very simple to set up. We are hopeful to increase sales and loyalty.
Thank you for creating this app!
SPUN

Spun
United States
26 days using the app
Rivo replied March 9, 2021

Thanks so much for the 5-Star review! If you have any questions or if we can help along the way, feel free to reach out to us anytime. 🤩 All the best, Katherine

February 11, 2022

Abbie was able to lend great support and tips to make my experience even better with RIVO. Would highly recommend this app and this team.

WeAreOneDeal
Japan
26 days using the app
Rivo replied February 11, 2022

Thank you for the wonderful review and for recommending us to the Shopify community! 😊 We greatly appreciate you helping to share the word about us! Cheers 🥃 to success to you and your business! Best wishes, Kevin

October 13, 2021

I have just recently started using this app, and so far it is amazing! The hey were quick to respond. Definitely recommend this app. service is Awesome.

Sweet Pickles Boutique -n- décor
United States
26 days using the app
Rivo replied October 13, 2021

Thank you so much for the 5-Stars and for recommending us to the community! 😊 We really appreciate you using the app! Cheers, Kevin

May 24, 2021

I love this app! A perfect way to build loyalty and build a community of long term customers that will shop with your store more frequently.

Brewed Hair Care
United States
26 days using the app
Rivo replied May 24, 2021

We're so glad that you love our app! Thank you so much for the positive 5-star review! 🎉 All the best, Kevin

February 10, 2021

Let's see how it works. I'm delighted to be part of the beta launch and hoping that this brings new customers to my shop, since I just launch it today, as well :D

Flashion24 Store
Portugal
25 days using the app
Rivo replied February 11, 2021

Thanks so much for the 5-stars and great review! 🌟 If you have any questions or if we can help along the way, please feel free to reach out to us anytime. Cheers, Katherine

February 16, 2022

Having a loyalty program has certainly encouraged our customers to return. The customer service is quick to respond to questions I have had and help me with some of the details when setting up. I would highly recommend!

Team Sports Gift
United States
Almost 2 years using the app