Reviews (2,350)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for creating effective loyalty and referral programs that boost customer engagement and retention. They appreciate its user-friendly setup, customizable features, and seamless integration with point-of-sale systems. The app is noted for its reliability and exceptional customer support, with a responsive team that provides useful tutorials and video guides. Ideal for enhancing customer loyalty strategies.

May 4, 2023

Great customer service, very thorough and friendly. Very easy to use. Set up is quick and easy. I can start earning points today!

Earth Melody
United States
2 days using the app
Rivo replied May 5, 2023

Thank you so much for your kind words! We're glad that you find our platform easy to use and our team was able to help. We're excited for you to get the most of the app and we'll be with you every step of the way.😊🙌🏼 - Lea, Rivo Support Manager

October 14, 2021

The setup was easy and straigtforward. Free features (more provided than alternatives) satisfy what I need as a startup. Great customer service.

柚子Mall
United States
2 days using the app
Rivo replied October 14, 2021

Awesome! Thanks so much for choosing our app! Your positive feedback and 5-star review are very much appreciated! 🙌 If you need any help, just let us know! Best wishes, Kevin

February 26, 2022

Would give 10 stars if I could! Excellent support on initial set up. Really easy to install and use app :-)

Designer Baby
United Kingdom
2 days using the app
Rivo replied February 28, 2022

Awesome! 🤩 Thanks so much for the positive feedback! Best regards, Kevin

Edited March 30, 2021

I use this app to increase my business and my social media too ....................................

Pkaras
United States
2 days using the app
Rivo replied March 31, 2021

Thanks so much for the awesome feedback and 5-stars! 🙌Best wishes, Katherine

Edited January 7, 2023

MIND BLOWN! GREAT SERVICE! Hi I guess if you you actually get a full on programmer with your monthly service!? whoah! If any part of the design doesn't perfectly fit your layout, they'll be on it they will personally re-code and re-design just to fit your theme whether desktop or mobile. And they have the ability to make each different!!! Oh not to mention they updated a font to match my shop font!

What to know before merging client history!!!

This application offers quite a bit. I researched it extensively in comparison to four other major rewards apps. In reviewing all the apps, I focused on features pricing integration and ease-of-use for my particular store. Here are some things to consider.

1. If you wish that clients receive rewards for reviews, I believe Rivo Reviews App is the only compatible app. So if you currently have a review app that you absolutely love, consider whether or not this app is compatible.

2. Before on boarding past client history, consider how long your shop has been open. If you've been open for several years and this is your first rewards program, you could be importing thousands of dollars worth of coupons due clients.

**work around is to not import client history, set everyone to an opening point value...and move forward. If you have a new shop with few sales, this shouldn't be an issue. Either way, I recommend asking for assistance with importing activity from a specific date if possible.

HERE'STHE GOOD

1). If you hit a snafu, someone in their customer service or chat will assist you. More detailed issues may take a longer response time. Ultimately, if you have a very detailed issue you can see by the review process here, the operations officers are very responsive.

2) other than on boarding client information and points, this program is very easy to set up and customize. There are many areas available for customization, some features may require additional upgrades. For my needs the free plan was too limited, so I am currently on the $39 plan per month. I anticipate this rewards program will bring pay in repeat clientele.

3). You do have the ability to adjust what portion of a sale your client receives points for. I myself and I read and some reviews that some individuals noted the Point accrual included the cost of shipping. This can actually be adjusted in the settings, order, area of the app. So if you wish for clients to only earn points on the dollars that they spend on product this can be done.

4) If you don't already have an email marketing system or app, this application integrates some ability to reach out via email to prompt use of points and rewards.

***things id love to see enhanced

1) I'd love the ability to onboard and import from a specific date, ie, last quarter, last month, last year.... if this was an option to select, it would really help store owners who have years of sales in client history.

2) I'd also love the ability to select more than just the "collection" clients can use the rewards on, but the "product type" or "vendor" category within Shopify. Some stores like mine have products that overlap different collections, though are specific to a type of product i.e. handmade not handmade.

3) finally, I do notice some issues with the layout of the pop-up. When a client hits the icon from the lower right portion of the webpage to launch the welcome, the title at the top of that welcome is not centered and I don't see a way to justify left center or right. Additionally, the button that shows the star and reviews, is a bit big and it overlaps and interferes with my menu button on mobile. There is a possibility I can remove the word "rewards," leaving just the star icon and hope that that will clear the situation up? ill have to play with it.

All in all if you were looking for a rewards app that enables you to work towards client retention repeat customers reward clients for referrals and signing on to your mailing list this is a great option. Again I read a lot of reviews, went to YouTube University to check out each of these competitor products, and read those reviews too. Rivo seemed to be the cleanest product with few issues conflicting with your current store theme and code. Customer service thus far seems to be very responsive, even if it requires escalating to a specialty department. The trial is really short, but so is the set up. Howeve, my biggest tip to you...Best to attempt to set up at the beginning of the week so you can iron out any bugs before your trial ends.

Queen Custom Claws
United States
2 days using the app
Rivo replied January 7, 2023

What a wonderful review! 🤩 This made our day, and we are so grateful for Merchants like you! Thank you so much for your compliments and thoughtful feedback! We appreciate you using our app, and if you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. 🎉 Cheers, Kevin

Edited April 6, 2023

Paul was super helpful in getting me started with the onboarding of Rivo Loyalty app on my shopify store. He went above and beyond in helping me with understanding how the app functions. Highly recommend!

Super-Petmart
United States
2 days using the app
Rivo replied April 6, 2023

Thank you for taking the time to write this amazing review and for choosing Rivo Loyalty for your Shopify store! Our team strives to provide excellent customer service and to go above and beyond for our customers, and we're glad to know that we've achieved that with you. We appreciate your recommendation, and we're confident that our app will help you to increase customer loyalty and drive sales.
Best wishes, Kevin

June 19, 2023

PRICING. SUPPORT. AMAZING - these guys aren't taking the piss, they are offering what we all want at the right price.

Honestly I wasted huge amount of money subscribing to Yopto and Loyalty Lion and both were horrendously expensive and purposefully limited the feature set so much.

Gonna sign up to their reviews platform too now.

The Joy Make Club
New Zealand
2 days using the app
Rivo replied June 20, 2023

Thank you so much for your positive feedback! We're thrilled that you found our pricing reasonable and our support team helpful. We strive to offer our customers what they truly need at a fair price. We appreciate your trust in us and look forward to serving you with our reviews platform as well. - Kevin

May 30, 2023

Customer service is fantastic. Had a live chat with Jel and couldn’t have been more helpful. Even added a recommendation to improve my store

Simply Melted
United Kingdom
2 days using the app
Rivo replied June 2, 2023

Thank you so much for sharing your experience with us! It's great to hear that our team provided you with exceptional customer service and gave helpful recommendations for your store. We're thrilled to have you as a happy customer and look forward to assisting you in any way we can! - Lea, Rivo Support Manager

Edited January 7, 2022

I think this app looks great, though nobody has used it as yet so I can't really comment on what it's like.
The support, when accessed, however, was top notch.

Master Medical
United Kingdom
About 2 months using the app
August 23, 2022

I've just had a great chat with Lance who was super helpful with my query.
So far the App has been easy to set up. When I and my customers start to use it I will let you know how we get on. Loving the customer service so far

fizzi~jayne
United Kingdom
2 days using the app
Rivo replied August 23, 2022

We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team would be happy to lend our hands anytime. 😃 Thanks, Kevin