Reviews (2,350)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for creating effective loyalty and referral programs that boost customer engagement and retention. They appreciate its user-friendly setup, customizable features, and seamless integration with point-of-sale systems. The app is noted for its reliability and exceptional customer support, with a responsive team that provides useful tutorials and video guides. Ideal for enhancing customer loyalty strategies.

June 24, 2022

I am using this app to set up member discounts and points in hopes to draw in more customers. The customer service is good and personable! So far I would definitely recommend.

LordCouture
United States
2 days using the app
Rivo replied June 24, 2022

You are so wonderful! 🎉Thank you so much for the positive review and for recommending us to the Shopify community! If you ever need anything at all, we are always here for you! Cheers, Kevin

May 20, 2022

She's helped me out so much once again. I really appreciated it! She helped me even more than I asked for.

LivingInDivinity
United States
2 days using the app
Rivo replied May 20, 2022

We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed! ✨ Best wishes, Kevin

February 10, 2023

Really great customer service and help! Gone out of their way to help me improve my site! I really appreciate it!

Modified Rabbit Goodies
United States
2 days using the app
Rivo replied February 13, 2023

It's music to our ears that you are happy with our customer support! Your 5-star review is much appreciated! 🌟 Thanks, Kevin

April 21, 2022

I used this app to establish a rewards program on my site, and there are definitely a LOT of different features to choose from. Customer service/support has always been amazing.

MinutesHoursDays
United States
About 2 months using the app
June 4, 2022

Their chat service is amazing. They provide extra pro features for free just because. I'd definitely recommend!

Cases by Justine
United States
2 days using the app
Rivo replied June 6, 2022

We're so glad to know that you had a great experience chatting with us. If there's anything else you need along the way, please don't hesitate to let us know. Our team would be happy to lend our hands anytime. 😃 Thanks, Kevin

May 10, 2022

Good experience. Email experience is easy to use. Excited to see the different features are the app. Also abbie in customer service was wonderful. She helped me a lot. Thanks Abbie.

GPA Boutique
Canada
2 days using the app
Rivo replied May 11, 2022

We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed! If you have any further questions or if we can help along the way, feel free to reach out to us anytime. 🍻 Cheers, Kevin

December 16, 2022

Abbie was soo nice and quick to assist in what I had contacted Rivo for. She was very helpful and answered all my questions. I am looking forward to using Rivo Loyalty. It was also very easy to implement and I'm sure I will contact the team again if I run into any more questions.

Glowly
United States
2 days using the app
Rivo replied December 19, 2022

So glad we were able to help and answer your questions. Thank you so much for leaving a 5-star review! If there's anything else we can help you with, just let us know. 😊 Much appreciated, Kevin

March 24, 2022

What a nice experence with Pete. Got seupport within 10 seconds. And Pete providing us a lot of useful information . <3

Good Cupping Shop
Hong Kong SAR
2 days using the app
Rivo replied March 25, 2022

Thank you so much for the 5-star review Good Cupping Shop! We're always here and happy to help! ❤️ Cheers, Katherine

September 14, 2022

Problem solved in 2 seconds. Paul is very nice, friendly and very responsive. He did more than I asked for. I highly recommend.

Remaid
France
2 days using the app
Rivo replied September 14, 2022

So pleased that we were able to help you with your concern. Thank you so much for your kind words and for recommending us to the community! If there's anything else we can do along the way, just let us know anytime. Our team will be delighted to assist you. 😊 Much appreciated, Kevin

March 15, 2021

Encantado con esta aplicación. Se adapta perfectamente a la tienda y es totalmente personalizable, además es gratis

Corcho Moda
Spain
2 days using the app
Rivo replied March 23, 2021

¡Muchas gracias por la reseña positiva! 🙌