Reviews (2,268)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting sales and customer engagement, noting significant increases in both areas within the first 30 days of use. It is praised for its easy setup and smooth integration with Shopify, making it accessible for those with limited technical skills. Features like customizable loyalty program templates, pop-ups, and reviews are highlighted for their effectiveness in retaining customers and attracting new ones. The app's performance is described as reliable, enhancing business operations smoothly. Support is frequently commended for being quick and friendly, with team members like Jel, Arianne, and Abbie receiving specific mentions for their outstanding assistance.
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Abbi was great to work with very friendly and easy to work this company deserves 5 stars the best in the business
Awesome! This review made our day! 🤩 We are so glad you are satisfied with our customer service! Thank you so much for the kind words, and we are here anytime you need us. Much appreciated, Kevin
Have just installed and so far super easy, super fast to load. Abbie was fantastic when I had a question in the live chat, again super fast, lots of extra info I didn't think and really easy to work with. In a time when real time support is getting harder and harder to get, I am very happy with ease of use of this app and getting support if/when needed :)
You are awesome! Thanks so much for installing our app, and we appreciate you taking the time to leave positive feedback and a 5-star review! ❤️ If there's anything else we can help you with, just let us know anytime. Our team would be very happy to assist you. 🙂 Thanks, Kevin
Abbie was very patient and very helpful to me as I set up my app. She was very pleasant and easy to work with. She never rushed me or made me feel like I needed to hurry. Even when I was gone for several minutes she right there when I came back to her.
It's music to our ears that you are happy with our customer service! Thanks so much for the 5-stars and kind words. 😊 Much appreciated, Kevin
Great customer service from Lance getting the app set up. Excited to see some great returns with this app. Love having an easy option for a loyalty program.
Excellent! It's music to our ears that you are happy with our customer service! Thanks so much for the 5-stars! 🤩 All the best, Kevin
Full customisable and I easily translated to any other language which makes this app unique in shopify app store. I also appreciate the kind support.
Thanks so much for the 5-star review! 🤩If any questions come up or if we can help in any way, please feel free to reach out to us anytime. All the best, Kevin
Our experience with Rivo has been great! Everything is functioning properly so far, and the customer service is top-notch.
So glad to hear that your experience with our app has been awesome! 🎉 We're glad everything works smoothly. Thanks for sharing your feedback, we appreciate it!
- Lea & Rivo Team
UPDATE:
Foreshadowing------Ask yourself why 90% of reviews mention customer service team----
Really thought this might be a cool little app. Well, what happened on day three when I got back to it, is popups that one cannot X out of trying to force you into a paid version, Really you pressure money far before any testing can happen? I mentioned in my original review below how I was put off by EVERY review mentioning tech support. Well that is part of the scam. They push you to support and request a review 5 minutes after you install app, before things go bad. So you have no idea of what is to come. And that is a HARD PUSH/shakedown for money. Before one has time to test etc...This is seriously a slick scammy model. Brilliant hustle... Granted I am angry about wasting the time jacking with this, but at the same time I'm now hip to a new to me modern susbscription scam....I hope this saves someone some time or pushes the company to fix their model.
Original review below----
Gave 4 stars as I am not fully up to speed on it all, but I'll give 5 start to Abbie from support for helping out... Very impressive. Although I will say one thing, as I read the reviews, it almost scared me off that everyone seems to have to chat with support. Which is not because it is problematic as an app, but because they encourage you to chat as a new user. So don't let that scare you off. This app looks like it has great potential, and has actually re-invigorated me to make my shopify site better, more engaging. Thank you Abbie.
Hi Neo Tech team!
James here from the Rivo. Firstly, thank you for your candid feedback, and I'm so sorry about your experience with the app and our team so far.
I can see you chatted with a few members of our support team, and yes you're right we definitely do ask for feedback about the app to our merchants after support conversations. By no means is this ever obligatory, and the choice is entirely up to you to leave feedback.
As you've probably realized, many of the core features in the app are free. But some of the features we do charge a monthly subscription price for, and you can trial them 100% free as well for as long as you need. Reading back on the chat history, you inquired about trying some of these features out, and our team offered you an extended trial for those features. I think the confusion arose from when we misunderstood your request, and it looks like you were instead having trouble with something displaying incorrectly on your dashboard. I'm so sorry for our misunderstanding there.
This issue has been resolved now, and I'm more than happy to offer you an free extended 45 day trial to resolve this mixup if that's something you're interested in to try out those features!
I've reached out over email with a link to that to help make things right.
Thanks again for your feedback, and please let me know if there's anything else I can do to help.
Cheers,
James
was super helpful while going through the start up process and when I need the powered by rivo branding removed they did it with out hesitation
amazing customer service over all 10/10
Thank you so much for your kind words! It was our pleasure assisting with your questions. We strive to provide amazing customer service and are delighted to hear you had a great experience. Please don't hesitate to reach out if you need anything else, We're always here to help! 😀 - Lea, Rivo Support Manager
Paul's relentless, fast and highly professional service is out of this world. Sensational from start to finish, with quality, attention and a lot of knowledge about your app. I highly recommend you, Paul. Thanks for helping so much.
Thank you for sharing your amazing experience with Rivo and Paul! We appreciate your kind words and look forward to assisting you again in the future! - Lea, Rivo Support Manager
So far I am loving Rivo! The step by step instructions are so easy and clean to work through to get set up! Customer support is friendly and answers your chat in a timely manor. Arianne was positive, beyond helpful and even complimented us on our website and branding. Knowing they have a customer support team who cares about their customers, even if you on the free plan, is super important to a business who also highly values authentic customer support!
Thank you so much for the wonderful review and thoughtful feedback! 🤩 We love helping merchants like you, and we are so excited to be able to help contribute to you and your business's success. If you ever need anything, we are here for you anytime. All the best, Kevin