Reviews (2,352)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for creating effective loyalty and referral programs that boost customer engagement and retention. They appreciate its user-friendly setup, customizable features, and seamless integration with point-of-sale systems. The app is noted for its reliability and exceptional customer support, with a responsive team that provides useful tutorials and video guides. Ideal for enhancing customer loyalty strategies.

January 26, 2022

Amazing app, perfect for what we are looking for. Plenty of ways to earn and to reward our customers. Happy

The Vape Escape Wales | Darth Vaper Wales
United Kingdom
About 21 hours using the app
Rivo replied January 26, 2022

Excellent! So glad you are happy with our app! 🙌 Feel free to reach out to us anytime if you have any questions or if we can help in any way. Best wishes, Kevin

August 9, 2022

I can not express how nice, fun, helpful and top notch was Abbie! Honestly I have had my store for almost three years and never once had such great customer service and fast. She made me laugh and went beyond and above to help me.

Ubatuba Tan
United States
About 21 hours using the app
Rivo replied August 9, 2022

We're so glad you are happy with our services! Your positive feedback and review mean the world to us. Thank you so much! 🤩 Cheers, Kevin

November 25, 2021

I used this app to help me get more customers. It is really simple and easy to use on the website. I am looking forward to reap the benefits from it.

Hydro Juice
United States
About 20 hours using the app
Rivo replied November 25, 2021

Thank you so much for using our app, Hydro Juice! 🤩 We're so excited to be part of your business growth and success! If you need anything at all, don't hesitate to let us know! Best regards, Kevin

January 20, 2022

The app is complete and the support is outstanding. Special thx to Arianne that made my day easy. 100% recommended!

destilHERO
Germany
About 20 hours using the app
Rivo replied January 20, 2022

Your review made our day! 🤩 Thank you so much for the 5-stars and for recommending us to the Shopify community! Cheers, Kevin

July 14, 2022

Like the other Rivo app I use (mailing list pop up) this is super easy to use. The tutorials and help pages are excellent and the customer service is second to none! They are always on hand to do live chat, I was speaking to Betty about setting up my loyalty programme and she was super helpful. Very impressed with the functionality and overall user experience :)

Heavy Gretel
United Kingdom
About 20 hours using the app
Rivo replied July 14, 2022

Wonderful! 🎉Thank you so much for using our apps, and we are always here anytime you need us. Your positive review is very much appreciated! All the best, Kevin

January 17, 2023

great app and service. the customer service was really the best. they greet you well and go above and beyond your expectations.

mai-joi
United States
About 20 hours using the app
Rivo replied January 17, 2023

We're so excited that you like our services! Your praise in your 5-Star review is very much appreciated! 🙌 All the best, Kevin

December 22, 2022

Jel was so sweet and attentive and went over and above to support me in setting up my Rivo App. Can't wait to use this app more :)

Helena's Bookish Gifts
United Kingdom
About 20 hours using the app
Rivo replied December 22, 2022

Your kind words mean the world to us! Thank you so much for the positive feedback and for helping share the word about us! 🤩 Much appreciated, Kevin

February 20, 2023

I had Pete to help me out today, he was able to completely increase my customer limit on my store get rid of the 'powered by Rivo' branding at the bottom, and even moved the widget across the screen to not interfere with my other widgets for me.

Unplugged Oasis
Australia
22 days using the app
Rivo replied February 21, 2023

We appreciate your business and want to make sure we're meeting your needs to the best of our ability. Just wondering if there are any areas you think we could improve upon? Let us know! We're open to feedback.
Thanks, Kevin

October 4, 2021

Set up was very easy, so far it works well, and customer support has been very responsive.............

Green & Frugal
Canada
About 19 hours using the app
Rivo replied October 6, 2021

We are so glad you had a 5-star experience in using our app! Thanks so much for the positive feedback and 5-star review! 🎉 Cheers, Kevin

Edited January 19, 2023

One of the best app on Shopify. offers great programs and features but most importantly a world class service. Mica from Rivo did a great job helping us integrate the system perfectly with out system. It was a great help. Definitely recommend this 100%.

Luxe Decora
United Arab Emirates
About 19 hours using the app
Rivo replied January 19, 2023

You are awesome! We appreciate you taking the time to leave positive feedback and a 5-star review! ❤️ If there's anything else we can help you with, just let us know anytime. Our team will be happy to assist you. 🙂 Thanks, Kevin