Reviews (2,339)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and retention through its loyalty programs, referrals, and customizable rewards. It features an easy setup, seamless Shopify integration, and a user-friendly interface. The flexible pricing accommodates various budgets, enhancing its accessibility. Performance is consistently smooth, positively impacting business operations. Customer support is particularly praised, with staff members like Arianne, Jel, and Paul noted for their responsive and personalized assistance, contributing to improved sales and customer loyalty.

March 17, 2021

Really amazing, glad we came across this app! All features are free as far as I know and they check if everything is working properly.

Nicco Angelo
Canada
About 3 years using the app
Rivo replied March 23, 2021

Wonderful, thank you so much for the positive feedback and review! 🚀Cheers, Katherine

December 10, 2021

Really good customer service - they have fixed anything I needed help with. Is good to offer as an incentive to your customers.

First.
United Kingdom
About 3 years using the app
Rivo replied December 10, 2021

Glad you are happy with our service. 🙂 If there's anything else you need, just let us know anytime. Our team is always available to help. Thanks, Kevin

July 3, 2021

They are absolutely the best! this app is easy to use, complete even on the free plan, easy to understand for customers, and the customer service is on point! they always listen to feedback and add new features! thank you so so much for all the works that you do for us!

A Little Dream Shop
Italy
About 3 years using the app
Rivo replied July 5, 2021

This review made our day! Thank you so much for the kind words, and we are here anytime you need us. 🤩 Much appreciated, Kevin

October 22, 2021

Works great, very clean, and support is helpful. Highly recommended. can customize to our brand colors.

cookingtrendy
United States
About 3 years using the app
Rivo replied October 22, 2021

Thanks so much for the awesome 5-star review and for recommending us to the Shopify community! 🎉 Cheers, Kevin

March 2, 2021

This app was extremely easy to download and set up so far. I loved the introductory tutorial which led me to download the app. I am excited to see what it can do for my store.

MainelySweetz Creations
United States
About 3 years using the app
Rivo replied March 4, 2021

Thank you so much for your thoughtful review! 🤩 We're so excited to be part of your business growth and success! If you need anything at all, just let us know. Cheers, Katherine

July 24, 2021

Works well with repeat customers, now about to explore the referral programs as this could work out very well for socials.

Pretty Box Ltd
United Kingdom
About 3 years using the app
Rivo replied July 26, 2021

We're so happy to see that you had a 5-Star experience! 🌟We're always striving to help you and your business succeed! If you need any help, just let us know. All the best, Kevin

December 31, 2021

App works pretty well and cost is great. It is great to have a loyalty program app for my customers and it increases customer engagement and purchase.

Good Steward Apparel
United States
About 3 years using the app
Rivo replied January 3, 2022

We really appreciate the 5-Star review! These reviews make our day here. 😊 Thanks, Kevin

September 29, 2021

It would be cool to have automatic rewards added for specific product purchases. Overall it is a great app.

MRTMarkers
Canada
About 3 years using the app
Rivo replied September 29, 2021

This is a great idea – thank you so much for your feedback! :)

I went ahead and looped in our product and engineering teams and added your +1 to this feature request.

Cheers,
James

February 3, 2022

Top app for rewarding your customers, the best i have used so far. And the team is awesome, they answer and solve quickly any question. *****

M2G Brindes
Portugal
About 3 years using the app
Rivo replied February 3, 2022

We are so grateful that you are loving our app and customer service! Thank you so much for the positive feedback and review! 🌟 Best wishes, Kevin

June 6, 2023

Awesome app, customer service is amazing, Abbie has helped me with all of my issues and went above and beyond for supporting me

Advatec Aquatics
United States
About 3 years using the app
Rivo replied June 7, 2023

Thank you for your incredible review! We're thrilled to hear that your experience with our app and customer support has been amazing. We're always here to help and support you in any way we can! - Lea, Rivo Support Manager