Reviews (2,341)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its easy setup, user-friendly interface, and effective customer support, with team members like Jel, Arianne, and Paul receiving specific praise. It offers comprehensive features for creating customized loyalty and referral programs, which help boost customer engagement and increase sales. The app integrates seamlessly with Shopify and includes a free plan, making it accessible for small businesses or newcomers. It is valued for enhancing customer loyalty and engagement in Shopify stores.

November 4, 2021

Completely awesome! Branding-Free theme, excellent customer support and a very reliable app. A must for your store.

Juan Kamalig
Philippines
About 2 years using the app
Rivo replied November 4, 2021

We are so happy you are enjoying our app and customer service! Thank you so much for the positive feedback and review! 🌟Best wishes, Kevin

March 28, 2023

Customer service was excellent! Arianne replied quickly and added the export feature to our store. Fantastic!

COSMETIC PLANT
Romania
About 2 years using the app
Rivo replied March 28, 2023

It's music to our ears that you are happy with our customer service! Your 5-star review is much appreciated! 🌟
Thanks, Kevin

August 29, 2022

I haven quiet used the app the yet but the support they give to start up is amazing, Abbie was extremely helpful and willing to help until I was able to get the app working on my website, great team!

Ella Jewelry
United States
About 2 years using the app
Rivo replied August 30, 2022

Thanks so much for the 5-stars! If you have any further questions or if we can help along the way, please feel free to reach out to us anytime. Happy to help out in any way we can. 😊 Much appreciated, Kevin

January 3, 2022

Really love this app - it really has helped with our customer retention.
Support is excellent and the team always goes above and beyond to help when setting up!

Happy Hound Treats
United Kingdom
About 2 years using the app
Rivo replied January 4, 2022

Glad you are loving our app and customer support! 🙌 Thank you so much for the 5-Star review. Best regards, Kevin

August 17, 2023

The support are very kind and helpful people, appreciate the help in learning more on how to optimize the app.

Concrete Garden Candles
United States
About 2 years using the app
Rivo replied August 22, 2023

Thanks for your kind review! We're so glad you found our support team kind and helpful. We're all about helping our customers learn and get the most out of your experience. 🙌 We're here for you whenever you need us!
- Lea & Rivo Team

May 20, 2021

Works great, couldn’t be happier! Very Simple interface and easy to use navigation. Works seamlessly on my Shopify store.

Shiny Shopper
United States
About 2 years using the app
Rivo replied May 21, 2021

Wonderful! Thanks so much for the positive feedback and 5-star review! 🤩Cheers, Kevin

October 11, 2021

Easy to use and install app. Looks great on the site and add another way to add customer interaction.

Lee's Treasure Chest LLC
United States
About 2 years using the app
Rivo replied October 12, 2021

We're so happy to see that you had a 5-Star experience! 🙌 We're always striving to help you and your business succeed! Best regards, Kevin

February 19, 2022

Very helpful staff. Love the way they help in every aspect. Totally recommend them. If you are not using them please do today. You won't regret

Riuzable
India
About 2 years using the app
Rivo replied February 21, 2022

You are so wonderful! 🎉Thank you so much for the positive review and for recommending us to the Shopify community! If you ever need anything at all, we are always here for you! Cheers, Kevin

November 25, 2022

Rivo has been great and super smooth to use, easy set up and perfect rewards system for my customers. When I reached out I got really personalized and attentive customer support in the blink of an eye. Specifically, Jel was super helpful. Would definitely recommend Rivo!

Daphne Jane Jewelry
Canada
About 2 years using the app
Rivo replied November 25, 2022

So glad that you love our app and services! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success to you and your business! All the best, Kevin

Edited October 22, 2024

Been using the rewards app for a year now, and have lots of customers signed up and enjoying the rewards.
Bryan has been most helpful with any questions and things I wanted to do, only problem is I need to move the customers and their points to our new website, and currently there isn't an export CSV way to do this, so we will need to manually input the customers into a CSV form and import them to the new website, which will be time consuming.

Menocollection
United Kingdom
Almost 2 years using the app
Rivo replied November 2, 2022

Thanks so much for choosing our app and for recommending us! 🙌 If you ever have any questions or if we can help along the way, feel free to reach out to us anytime! Best wishes, Kevin