Reviews (2,269)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and customer engagement, noting significant increases in both areas within the first 30 days of use. It is praised for its easy setup and smooth integration with Shopify, making it accessible for those with limited technical skills. Features like customizable loyalty program templates, pop-ups, and reviews are highlighted for their effectiveness in retaining customers and attracting new ones. The app's performance is described as reliable, enhancing business operations smoothly. Support is frequently commended for being quick and friendly, with team members like Jel, Arianne, and Abbie receiving specific mentions for their outstanding assistance.

December 16, 2021

Great app with lots of features for free. Definitely the best loyalty app in the store. I recommend it

miseca
Türkiye
About 1 year using the app
Rivo replied December 16, 2021

Your review made our day! ✨ Thank you so much for the 5-stars and for recommending us to the Shopify community! Cheers, Kevin

August 13, 2022

I had a very friendly chat with Pete, he helped me a lot! Totally recommended, it's a very useful app to boost the loyalty of your customers.

Morioh
Spain
About 1 year using the app
Rivo replied August 15, 2022

Wonderful, thanks so much for the 5-star review and for recommending us! 🤩 All the best, Kevin

March 18, 2021

The app worked really well and was super easy to install. It automatically linked to my shop without me even having to do anything. I already have customer signing up for rewards. I was able to customize how customers were able to earn rewards and the color scheme to match my websites.

Queen Anthony cosmetics
United States
About 1 year using the app
Rivo replied March 23, 2021

Awesome! Thanks so much for the positive feedback and review! 🌟 Much appreciated, Katherine

April 18, 2022

Easy to use and great customer support. Customers are always happy to see a new reward in their emails for purchases they already make and has definitely added to up-sells.

Flynn & Kelsey
United States
About 1 year using the app
Rivo replied April 18, 2022

We are so happy you are enjoying our app and services! Thank you so much for the positive feedback and review! If you need help along the way, just let us know. Best wishes, Kevin

November 9, 2022

servicio y atención de primera de abbie quien nos atendió con mucha amabilidad y generosidad nos dio la respuesta de lo que se buscaba. en cuanto a la aplicación fácil de usar e intuitiva espero sacarle el mejor provecho posible.

Super el Seis
Mexico
About 1 year using the app
Rivo replied November 9, 2022

¡Eres fabuloso! ✨ Muchas gracias por sus elogios y amables palabras. Estamos muy agradecidos con los clientes como usted y apreciamos mucho el uso de nuestra aplicación. Si necesita más ayuda en el camino, no dude en hacérnoslo saber. Aquí en Rivo, mantener contentos a nuestros clientes es nuestra prioridad número uno. 🎉 Saludos, Kevin

January 13, 2023

Awesome customer support team, Mica did everything I asked for and more. The app is easy to get around thanks so much Mica love your work.

Sensationally Fabulous
Australia
About 1 year using the app
Rivo replied January 16, 2023

We're so excited you are happy with our services! Your praise in your 5-Star review is very much appreciated! 🙌 All the best, Kevin

March 24, 2023

Jel helped me today and she was absolutely AMAZING. she went above and beyond with service. I had no issues. And got great advice i wasn't expecting! This experience made my day today and she deserves some acknowledgement for sure!

Handmade with Class
United States
About 1 year using the app
Rivo replied March 26, 2023

We're thrilled to hear that you had a positive experience with our services! Our team works hard to ensure every customer is satisfied, so it's great to receive feedback like this.
All the best, Kevin

January 20, 2022

Ottima app con ottimo servizio clienti. Affidabile! Considerato che si tratta di un'app gratuita la consiglierei a chi è alla prime armi.

maimesso
Italy
About 1 year using the app
Rivo replied January 20, 2022

Siamo così felici che ti stia godendo la nostra app e i nostri servizi! Grazie mille per il feedback positivo e per averci consigliato alla community! 🌟 I migliori auguri, Kevin

January 21, 2022

I think this APP is fantastic!
especially customer service. They are so patient and helpful. It's valuable for me, thank you!

TY Lee Pen Shop
Taiwan
About 1 year using the app
Rivo replied January 21, 2022

Awesome! Thanks so much for the positive review! Let us know if we can help answer any questions at any time. 🌟 Cheers, Kevin

October 10, 2021

great app, easy to work with. Good costumer service they replied within minutes. Good to boost your webshop

Baesicdripping
United Kingdom
About 1 year using the app
Rivo replied October 11, 2021

Excellent! 🙂 It's music to our ears that you are happy with our app and customer service! If there's anything else you need help with, please let us know. We're here to help! Cheers, Kevin