Reviews (2,350)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for creating effective loyalty and referral programs that boost customer engagement and retention. They appreciate its user-friendly setup, customizable features, and seamless integration with point-of-sale systems. The app is noted for its reliability and exceptional customer support, with a responsive team that provides useful tutorials and video guides. Ideal for enhancing customer loyalty strategies.

January 17, 2022

Superbe application, très pratique à utiliser. Il y a la version gratuite... Je recommandes . Superbe application, très pratique à utiliser. Il y a la version gratuite... Je recommandes

Alfa Beauty : Cosmétique Bio, Naturel & Vegan
France
Over 1 year using the app
Rivo replied January 17, 2022

Merci beaucoup pour l'avis positif et pour nous avoir recommandés à la communauté Shopify ! 🚀Bravo, Kévin

September 12, 2022

I'm an early adopter of this app and have found it just about faultless - love the way the developers take feedback on board and improve or enhance it according to user experience. Support is absolutely excellent - personable, flexible and really obliging. Thank you!

Raven Botanicals
United Kingdom
Over 1 year using the app
Rivo replied September 12, 2022

You are awesome! We appreciate you taking the time to leave positive feedback and a 5-star review! ❤️ If there's anything else we can help you with, just let us know anytime. Our team will be happy to assist you. 🙂 Thanks, Kevin

December 15, 2021

Super easy to use and the customer service team is great! They responded very promptly, were friendly and professional. Would definitely recommend!

ReelNails
Canada
Over 1 year using the app
Rivo replied December 16, 2021

What a wonderful review! 🤩 Thank you so much for the positive feedback and for recommending us to the Shopify community! All the best, Kevin

July 19, 2022

Rivo has a great support team! Lance is the support who helped me, and he was very helpful and answers all my questions clearly. App is also great as well. Works great and looks great!

Damtuh
United States
Over 1 year using the app
Rivo replied July 19, 2022

You are amazing! ✨ Thank you so much for your compliments and kind words. We're so grateful to customers like you and greatly appreciate using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. 🍻 Cheers, Kevin

August 31, 2021

Exactly what I wanted, easy to use, and does what they describe it to do.
And it really has a free plan!

ForVanity
United States
Over 1 year using the app
Rivo replied September 1, 2021

Thank you for the awesome review! ✨ We really appreciate you using the app. All the best, Kevin

August 25, 2021

I signed up for this app when it was newer and I have been happy with it. They listen to your feedback and continue to try to improve and add features.

Joyful Equestrian
United States
Over 1 year using the app
Rivo replied August 25, 2021

Excellent! It's music to our ears that you are happy with our app! 🙂 Let us know if we can help answer any questions at any time. All the best, Kevin

Edited November 4, 2024

Just coming back to the app. I've had success with it before, now trying to be more deliberate with it, and hopefully generate a lot of sales. Jel helped me re-set up the app, and I appreciate her help. She went above and beyond for me, and saved me a lot of time. Would recommend this app for the customer service alone!!

BlacFundsMatter
United States
Over 1 year using the app
Rivo replied September 14, 2022

Glad to hear you are liking the app so far! 😊 If you need anything at all just let us know. Thanks, Kevin

February 9, 2022

Love the ease of use on this app for myself and my customers. The customer service is phenomenal and Harlem was very friendly and helped me quickly! ❤️

Little River Cloth Company
United States
Over 1 year using the app
Rivo replied February 9, 2022

We always make sure to provide our customers with the best service possible and, we're so glad to know that you had a great experience chatting with us. If there's anything else you need along the way, please don't hesitate to let us know. Our team is happy to lend our hands anytime. 😃 Thanks, Kevin

June 9, 2021

Great!!! I'm so happy with this app and the customer service. I really appreciate it. Thank youuuuuu

Fantasy World Jewelry
United States
Over 1 year using the app
Rivo replied June 9, 2021

Thank you so much for the wonderful feedback! 🤩We are always happy to help out in any way we can and if any other questions come up or if we can help along the way, feel free to reach out to us anytime. 🙌 All the best, Kevin

March 6, 2022

very responsive and cordial, wonderful working with her in setting up. I got the information I needed.

Purpleants Chocolatier l Craft Chocolate Maker
Philippines
Over 1 year using the app
Rivo replied March 7, 2022

Thanks so much for the review! Let us know if we can help answer any questions at any time. Best regards, Kevin