TYDAL Product Reviews App

TYDAL Product Reviews App

Reviews (3,499)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and engagement through efficient review management. It features easy installation, customizable review request emails, and supports photo and video reviews. The ability to display review stars and manage comments, along with its seamless Shopify integration and user-friendly interface, enhances store credibility and customer interaction. Exceptional customer support, particularly from staff like Jamie and Sam, is frequently praised.

October 8, 2022

Theresa is a life saver! Constantly helped me promptly with solutions to my questions. I absolutely love this app! <3

Bae Scrunchie
United States
9 months using the app
TYDAL replied October 10, 2022

We're so glad you love our app and support! Your positive feedback and review mean the world to us. Thank you so much! 🤩 Much appreciated, Kevin

February 4, 2023

Paul was amazing! He took the time not only to help with my initial request, but to also share tips and tricks about using my storefront I was unaware of.

Such a great help and asset to Rivo!

Thanks Paul!

pourtherapy.
United States
9 months using the app
TYDAL replied February 5, 2023

Thank you so much for the amazing 5-star review! Means the world to us and we are here for you anytime. 😊 Cheers, Kevin

February 13, 2023

Paul was so great very amazed by the great customer experience wish I could have that guy working for me!!

Thrare
United States
9 months using the app
TYDAL replied February 13, 2023

It's music to our ears that you are happy with our customer support! Your 5-star review is much appreciated! 🌟 Thanks, Kevin

September 28, 2023

Paul was superb with his service in assisting me. He went above and beyond solving more then one request during our chat. This allows me to open my store now and not sweat the small stuff. Excellent service, very patient! Thanks again!

Detroit Riot Club
United States
9 months using the app
TYDAL replied October 4, 2023

Thank you for the wonderful feedback! So glad to have been able to assist you with all your requests. Congratulations on opening your store, and we're always here to help when you need us.
- Lea & Rivo Team

Edited January 31, 2023

A great app to use, and it does it work very well + it has a really good community and people help you when you need to.

LEDitUP
Netherlands
9 months using the app
TYDAL replied January 31, 2023

We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed! ✨ Best wishes, Kevin

May 3, 2023

Great product! Great service! Prompt, friendly, customer service! They give great tips too! Arianne was a big help!

scamper
United States
9 months using the app
TYDAL replied May 4, 2023

Thank you for your fantastic review! We're so glad to hear that you're happy with our app and our service. Thank you for your business and for choosing Rivo! - Lea, Rivo Support Manager

April 5, 2023

Every feature I've been looking for in a CRM. Got support from Mica getting set up, super great customer service!

Pretty Dang Sweet
United States
9 months using the app
January 24, 2023

fast service, no fail!
Solved my problem in minutes. I really like this app and recommend it to everyone!

Ellamartine
Brazil
9 months using the app
TYDAL replied January 24, 2023

So pleased that we were able to help you with your concern. Thank you so much for your kind words and 5-stars! If there's anything else we can do along the way, just let us know anytime. Our team will be delighted to assist you. 😊 Best regards, Kevin

Edited July 9, 2024

The App is great, the service, I don't even know how to thank you. Good App. It fully met my needs. Special Thanks for Jamie for your help.

Minha loja
Brazil
9 months using the app
TYDAL replied October 13, 2023

Thank you so much for your kind review! We're thrilled that our app met your needs and that our team provided excellent service. We're here to help anytime!
- Lea & Rivo Team

April 21, 2022

I'm just in the process of setting up the app but I have to say the customer Sevice is excellent

The Mail Drop Gift Shop
United Kingdom
9 months using the app
TYDAL replied April 21, 2022

Thank you for installing our app! If you need further assistance along the way, just let us know. We're always happy to help. 😊 Best regards, Kevin