TYDAL Product Reviews App

TYDAL Product Reviews App

Reviews (3,788)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for collecting and displaying customer reviews, enhancing store credibility and boosting sales. It features a user-friendly interface, automated review requests, and options for photo and video reviews. Customization is straightforward, requiring no coding. Setup is quick, typically under five minutes, and customer support is efficient in resolving issues, further improving the user experience.

July 7, 2023

Easy setup and fast response. Jel was excellent, and she took great care of me. She answered questions and even pointed out a small detail that I missed.

Damn Gina Apparel
United States
9 months using the app
TYDAL replied July 10, 2023

So glad to hear that our setup was a breeze for you and that our support team provided top-notch service! We appreciate your kind words and hope to assist you in any way we can. 🙌
- Lea & Rivo Team

Edited January 14, 2023

I rate this app five stars it is so helpful and you even have someone to guide you on what to do and what will be helpful for your business

Ease
Ireland
9 months using the app
TYDAL replied January 16, 2023

5-Stars! Whoot Whoot! 🎉 We're so thrilled you are enjoying our services and thanks for leaving an excellent review! We're always striving to top your expectations and love the feedback! Much appreciated, Kevin

Edited December 5, 2023

Abbie from customer support is extremely kind and helpful!!! Love this product!! Super great free features. Highly recommend!

Two Crafty Gays
United States
9 months using the app
TYDAL replied March 23, 2023

Your kind words and positive feedback mean the world to us! Thank you so much for the review, and we are always happy to help at any time. 🌟
Best wishes, Kevin

June 4, 2023

I spoke with Paul in customer service, and he was great. Very helpful and friendly with my questions, and even offered me some suggestions.

Truly Me Designs
United States
9 months using the app
TYDAL replied June 5, 2023

Thank you for sharing your experience! We strive to provide authentic and friendly assistance to all our customers, and we're glad to hear that our team was able to help you with your questions. We appreciate your business and hope to continue to exceed your expectations in the future! - Lea, Rivo Support Manager

June 3, 2023

Quick help and wonderful support! Gave a lot of tips even though she didn't need to :) Thank you so much!

Bouclés
Sweden
9 months using the app
TYDAL replied June 5, 2023

Thank you for your kind review! It was our pleasure assisting you. We're glad we could provide you with extra tips and support. Let us know if there's anything else we can help you with in the future! - Lea, Rivo Support Manager

February 25, 2023

The app itself: Easy to set up, wonderful to customize, great possiblity to get and collect feedback from your customers. I like the e-mail function and to offer customers a reward in case of giving a review with a picture.
For a small shops still in the beginning it is also so unbelivable great and important this app is for free!
Also: a 10+ Star customer support. Very fast, very friendly and amazingly supportive. I got much more as I asked for.

muddler-md
Germany
9 months using the app
TYDAL replied February 27, 2023

Thank you so much for the wonderful review and thoughtful feedback! 🤩 We're so grateful to customers like you for using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority.
Cheers, Kevin

September 28, 2023

Fast and easy! Very polite too.

Sippin’ Shop
United States
9 months using the app
TYDAL replied October 4, 2023

We're glad to hear that you had a great experience with our support. We strive to provide the best service possible!
- Lea & Rivo Team

January 30, 2023

Great customer service, had the please to be assisted by Paul when setting this up. 100 percent recommend this app

Carritube
United States
9 months using the app
TYDAL replied January 30, 2023

Thanks so much for the 5-Stars and for recommending us to the Shopify community! 🌟Cheers, Kevin

July 11, 2023

Mica was efficient, knowledgeable and actually helped by answering my questions and going beyond to assist. Awesome experience

Avenue Black Apparel
United States
9 months using the app
TYDAL replied July 13, 2023

Thanks for the kind review! 😊 So glad our team was able to help you out and provide excellent customer service! Feel free to reach out if you have any more questions or need assistance in the future. We're here to help! 👍
- Lea & Rivo Team

September 3, 2023

Super Helpful & Supportive. Thanks Pete!

Silvora Jewellery
India
9 months using the app
TYDAL replied September 8, 2023

Thank you so much for your kind review! We're thrilled to hear that we were able to help and support you. We appreciate your feedback! 😊
- Lea & Rivo Team