TYDAL Product Reviews App

TYDAL Product Reviews App

Reviews (3,708)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing customer reviews and boosting sales by increasing trust. It features a user-friendly interface, automated review requests, and customizable emails. The app supports customer photos and videos, enhancing review authenticity. Merchants appreciate its easy setup and exceptional customer support, especially highlighting team members like Sam and Jamie for their responsiveness and helpfulness.

August 9, 2023

Excellent customer service, friendly and helpful. I recommend this app highly to all business owners.

Techron Electronics
Canada
About 1 month using the app
TYDAL replied August 11, 2023

Thanks for the kind review! 😊 We're thrilled you had a great experience with our team. We're here to assist you anytime!
- Lea & Rivo Team

Edited October 25, 2022

Pete was a great. He quickly helped me remove the "sample" reviews were place holders! I'm looking forward to see how Rivo will help my store to grow!

TrueBlueBags
United States
About 1 month using the app
TYDAL replied October 10, 2022

Hey, TrueBlueBags team! 👋
Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a 5-Star experience so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please don't hesitate to send us a message. Our team will be delighted to assist you!
Best regards, Kevin

January 30, 2023

I received a 5-star experience from Abbie, who was very knowledgeable and able to assist me with the two concerns that I had. She offered great assistance and positive communication!

Choosy Charms
United States
About 1 month using the app
TYDAL replied January 31, 2023

We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed! ✨ Best wishes, Kevin

April 12, 2023

I reached out to support and they immediately helped me resolve my issue. She also gave so many great recommendations I didn't even know about!!!

maryluu | The Boutique
United States
About 1 month using the app
TYDAL replied April 12, 2023

We're glad to hear that we were able to resolve your issue and provide you with helpful recommendations quickly. Our team is dedicated to providing the best possible service, and we're happy to know that our efforts have made a difference for you.
Best regards, Kevin

April 15, 2023

Paul should be THE face for customer service PERIOD across the entire software/app space.
WOW.
I am literally blown away how fast he is, kind, funny, smart, willing to help so much, and did more than I asked!
WOW!
I am blown away by Rivo because of him.
Not only that, he is the king of GIFs. He put those in the chat blazing fast!
The interaction was so fun and on the gifs on point!
Excellent!

MODA Edmond
United States
About 1 month using the app
TYDAL replied April 17, 2023

Thank you so much for taking the time to leave this incredible review! 😍 Our team takes pride in delivering a positive and enjoyable experience for our customers, and we're glad to see that reflected in your interaction with us. We appreciate your business and look forward to serving you again!
Best wishes, Kevin

March 12, 2023

Paul was very nice and helpful and removed the branding from my website and helped me with so many other things. I totally recommend this app to anyone looking for product reviews

Altara
United States
About 1 month using the app
TYDAL replied March 12, 2023

Thank you for your kind words! We're glad to know that we were able to meet your needs and are always here to support you in any way we can.
Cheers, Kevin

October 9, 2023

I really like this app, it is so user-friendly. It is very automatic and the contact support is very helpful. Abbie gave me some tips to improve my page, which is something I really appreciated. I will definitely continue exploring what the app has to offer.

ClickMart Mx
Mexico
About 1 month using the app
Edited April 20, 2023

Thank you for your help, Arianne gave me some good tips for my store and helped me in any way she could>

CrediColchon
United States
About 1 month using the app
TYDAL replied April 21, 2023

Thanks for your positive feedback! Glad to hear that Arianne was able to provide you with valuable tips for your store! We always strive to assist our customers in any way we can. - Lea, Rivo Support Manager

June 8, 2023

Abbie was very helpful, and helped me understand a few things, look forward to using the apps that are available to make the store better.

In Bundles We Trust
United States
About 1 month using the app
TYDAL replied June 9, 2023

Thank you so much for taking the time to leave a review! We're thrilled to hear that our team was able to provide helpful guidance. Please don't hesitate to reach out if you need any further assistance. We're always here to help! - Lea, Rivo Support Manager

August 25, 2023

The app is intuitive and works flawlessly. Support is right on the money, making this app and the company great to work with.

Element Fire Extinguishers
Canada
About 1 month using the app
TYDAL replied August 30, 2023

Thanks so much for your kind words! We're thrilled to hear that the app works well for you! We're here to help whenever you need us.
- Lea & Rivo Team