TYDAL Product Reviews App

TYDAL Product Reviews App

Reviews (3,319)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing store management and building customer trust, which boosts conversions. It features a user-friendly interface, easy installation, and robust options like customizable review request emails, and the ability to upload photos and videos. Review stars can be displayed across various website sections, and the customization aligns well with brand aesthetics. The app integrates seamlessly with Shopify and performs flawlessly. Exceptional customer support is frequently highlighted, with staff members like Sam and Jamie praised for their responsiveness and proactive help.

May 18, 2023

Wow Wow Wow! What an amazing service! You typically get AI support, and Paul was real and went above and beyond my expectations. Muchas gracias Paul! I even learned something new I could do in my store. Yayyy!

Crystal Gaia
United States
34 minutes using the app
TYDAL replied May 18, 2023

Thank you so much for your incredible review! We're glad to hear our team exceeded your expectations and provided exceptional service. We appreciate your business and hope to continue providing you with top-notch support. - Lea, Rivo Support Manager

November 27, 2022

Absolutely brilliant! we use the pop-up app from Rivo and that's great to! brilliant customer service really makes you feel in safe hands!

VeganmuscleGymwear
United Kingdom
33 minutes using the app
TYDAL replied November 27, 2022

Wonderful! We're so excited that you like our app and services! Your praise in your 5-Star review is very much appreciated! 🙌 Cheers, Kevin

September 16, 2023

Reviewing just based on customer service which has been excellent, amazing and helpful even before my launch!

Buckhaven Candle Company
United States
32 minutes using the app
TYDAL replied September 18, 2023

Thank you for your kind words! We're thrilled to hear that our team has been helpful. It's our pleasure to assist you!
- Lea & Rivo Team

December 31, 2022

Wonderful customer service, Jel is the best customer service rep i have spoken to in many years! Highly Recommend

Zava Skin Care
United Kingdom
33 minutes using the app
TYDAL replied January 1, 2023

Your kind words mean the world to us! Thank you so much for the positive feedback and for helping share the word about us! 🤩 Much appreciated, Kevin

August 4, 2022

Abby was great to work with and the app seems great! I havent used it a ton yet but I am excited to see how it does!

Milestone Outdoors
United States
33 minutes using the app
TYDAL replied August 4, 2022

Thank you so much for leaving a 5-star review! 🙌 We're so excited to be part of your business growth and success! If you need anything at all, just let us know. We're always here to help. ✨ Best wishes, Kevin

Edited January 7, 2023

Definitely recommend; Have only just installed apps, though, however customer support rating definitely 5 star.

Mario Heart Art
Belgium
32 minutes using the app
TYDAL replied January 8, 2023

Thanks so much for the 5-stars and for recommending us to the Shopify community! 🙌 All the best, Kevin

August 16, 2023

great assistance !! even had free options

KESSA SECRET
France
32 minutes using the app
TYDAL replied August 18, 2023

Thanks for the kind words! 😊 We're thrilled to hear that we provided great assistance to you. We really appreciate your feedback!
- Lea & Rivo Team

March 16, 2023

Only new to the app but seams easy to use and looks quite good on your store. Support was helpful. C.M.T Racing

C.M.T Racing
Australia
32 minutes using the app
TYDAL replied March 16, 2023

Thank you for using our app! We're so happy to have you as a customer and are always here to help with any questions or issues you may have.
Much appreciated, Kevin

October 25, 2022

She was extremely helpful and her positivity paired with professionalism was very reassuring! Im confident my store will do well after her help!

head north clothing company LLC
United States
32 minutes using the app
TYDAL replied October 25, 2022

We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team will be happy to lend our hands anytime. 😃 Thanks, Kevin

May 15, 2023

Had a very positive chat experience. The app integrates easy. I'm still figuring it out but the settings are strait forward.

Schima Power
United States
31 minutes using the app
TYDAL replied May 16, 2023

Thank you so much for taking the time to share this review! It means the world to us that you had a good experience and found our app easy to use. Don't hesitate to reach out if you need any assistance with the settings, our team is always here to help! - Lea, Rivo Support Manager