TYDAL Product Reviews App

TYDAL Product Reviews App

Reviews (3,495)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and engagement through efficient review management. It features easy installation, customizable review request emails, and supports photo and video reviews. The ability to display review stars and manage comments, along with its seamless Shopify integration and user-friendly interface, enhances store credibility and customer interaction. Exceptional customer support, particularly from staff like Jamie and Sam, is frequently praised.

Edited December 9, 2022

Yaci was hands down the most helpful rep that I have encountered since creating my store. Her feedback was helpful, relevant and needed! She helped me beyond what I asked her for and I am so grateful!

Eccentric Purses and Accessories
United States
42 minutes using the app
TYDAL replied December 11, 2022

We're so pleased that you like our support! Your review means the world to us, and we are always happy to help in any way we can and are available anytime. Thanks so much for 5-stars! 🌟Cheers, Kevin

February 11, 2023

Paul has been a great help, very personable service. He was very friendly and happy to answer any questions I had.

Byron & Co Pet Accessories
Australia
42 minutes using the app
TYDAL replied February 12, 2023

Thank you so much for the positive 5-star review! Means the world to us, and we are here for you anytime. 😊 Cheers, Kevin

August 8, 2023

Paul was amazing, he went above and beyond to help me (total newby to shopify and apps) and sent me support articles for all the things I wanted to change. Super happy with rivo!

Chapter 3 Beauty Co
United States
42 minutes using the app
TYDAL replied August 10, 2023

Thank you so much for your amazing review! 🙌 We're thrilled that we could assist you and that our support articles helped make all the changes you wanted. Thanks once again for your kind words.
- Lea & Rivo Team

June 15, 2023

Great customer service with the live chat. They were very quick to respond, and I love this app as well!

Limitless Love
United States
42 minutes using the app
TYDAL replied June 16, 2023

We are so happy that you love our app and services! Thank you so much for the positive feedback and review! 🌟 - Kevin

March 28, 2023

Love the app, easy to use. Great service, and the customer advisor was very professional and helpful.

Inagio
United Kingdom
41 minutes using the app
TYDAL replied March 28, 2023

We're so excited that you love our app and services! Your praise in your 5-Star review is very much appreciated! 🙌
All the best, Kevin

August 12, 2023

AMAZING customer service! They really go out of their way to help you in any way they can with not only their app but Shopify as a whole. Easy to use set up and interface and it all looks very good and professional. Definitely consider downloading this app for your reviews on your site.

Two Twisted Dragons
United States
40 minutes using the app
TYDAL replied August 14, 2023

Thank you so much for the kind words! We're thrilled that our team was helpful. We strive to go the extra mile for our customers. We're glad you loved the app and grateful for your recommendation!
- Lea & Rivo Team

February 21, 2023

arianne helped me so much when i needed help using the new app! super helpful and the app sends emails out for me automatically!!! amazing !!

Scented Studio By Lili
United Kingdom
40 minutes using the app
TYDAL replied February 21, 2023

We're thrilled to have you on board! Our goal is to make your Shopify experience as smooth and successful as possible, so if there's anything we can do to help, just let us know.
Best regards, Kevin

April 8, 2023

great customer service. upgraded a lot for me and was super helpful. can't wait to see what this app could be once it's at its best.

Bookish Night In
United Kingdom
39 minutes using the app
TYDAL replied April 10, 2023

We appreciate your support and are excited to continue working towards making our app the best it can be. Our team is dedicated to providing high-quality products and exceptional customer service, and we are committed to continuously improving to meet the needs of our customers. Thank you for choosing our app and for placing your trust in us.
Cheers, Kevin

November 29, 2022

Abbie helped me out again and she provide the best customer service ever!!! app definitely easy to use and with many useful features, probably on of the best apps on the Shopify store! thank you so much for replying me so fast and assisting me in the best way possible!

Niche Perfume Decants
Italy
39 minutes using the app
TYDAL replied November 29, 2022

We're so glad that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin

Edited December 14, 2022

It was a wonder working with Yaci and her support team. She was fast, helpful, and extremely proficient in using memes in her messaging XD.

bingltd
United States
38 minutes using the app
TYDAL replied December 14, 2022

Thanks for the 5-Star review! So happy that you have enjoyed your interaction with us, and we greatly appreciate you using the app! 😊 Best regards, Kevin