Route ‑ Protection & Tracking , 344 reviews
Route is pretty much automatic and makes tons of sense for both us and our customers. We've replaced countless "lost shipments" so having Route for backup is really nice.
Hi there,
Thanks for your lovely review!
We're so happy to hear that Route has offered both you and your customers an easy, stress-free shipping experience. We similarly feel lucky to work with merchants like you.
Should you run into any future questions regarding lost shipments or otherwise, feel free to reach out to our team at https://help.route.com/hc/en-us and we'll be happy to assist!
Hope you're having a wonderful week,
Jordan, Customer Service
Route has allowed us to provide our customers unparalleled package protection as part of our Mythical Customer Care. We all sleep well at night knowing that Route is vigilantly on duty, ensuring our handcrafted leather goods are protected between the time they leave our hands to their arrival on our customer's doorstep.
Hi there,
Thanks so much for this wonderful review! We are so happy to hear that the ease and security Route offers have been game-changers for you and your customers.
We are equally delighted to partner with merchants such as yourself. Should you run into any future questions or needs, please let us know at: https://help.route.com/hc/en-us. We'd be happy to help however we can!
Hope you're having a great week,
Jordan, Customer Service
Setting up Route was easy and effortless, and our customers really like it. We weren't sure if it would be something they would use so we leave the toggle off and let them manually toggle it, and we've had a lot of customers add it to their order. It's been helpful for them to track their order and easy for us if any packages get lost or damaged.
Hi there,
Thanks for your glowing review! We are so happy to hear that you've enjoyed the easy set-up as well the peace of mind Route offers, and that many of your customers are utilizing Route to both track and protect their packages!
We feel very fortunate to work with merchants such as yourself. Should you run into any future questions, please reach out to us at https://help.route.com/hc/en-us and we'll be happy to assist however we can!
Hope you had a wonderful weekend,
Jordan, Customer Service
This app has been amazing! It has removed a lot of customer service issues off of my team by offering insurance on the package. Route handles the customers claim and allows my team to focus on sales and shipping!
Hi there,
Thanks so much for your glowing review! We are so happy to hear your team and customers are enjoying the ease and peace of mind Route brings, especially as it allows you to focus on sales and shipping.
Should you run into any future questions, please feel free to reach out to us at https://help.route.com/hc/en-us and we'd be happy to support however we can.
We feel very lucky to work with merchants like yourself, and we look forward to continuing the partnership!
All the best,
Jordan, Customer Service
I use this app to provide insurance and troubleshooting services to my customers with regards to shipping and tracking. For the price, it is an amazing app that has saved me support time when it comes to shipping, I highly recommend it.
Hi there,
Thank you so much for taking the time to leave this glowing review!
We are so happy to hear that the Route app has worked well for both you and your customers with our app tracking, troubleshooting, and shipping protection services. We are so grateful to partner with merchants such as yourself!
Should you run into any future questions, please feel free to contact us at merchantsupport@route.com and we'll be happy to assist however we can.
Have a wonderful rest of the week,
Leea, Customer Service
Really great concept, super friendly staff call and very personable. I spoke to a executive success manager, after installing and was quite literally impressed, I wish I had thought of this idea. I do plan on working on implementing it on my store as I do offer returns and often stolen packages are a process that I do not want to handle, they don't charge you anything, they are very transparent and always have your interests in mind, I mean any question I asked, was answered promptly during my call, and I felt that after discussing the pros and cons, and reading positive and negative, it seems like they were just starting, just had a rush of black friday orders, and some application downloaders didn't really care? I mean, don't forget how much a 1 star effects your store guys, so at least look at the idea, see if they do help, from what I experienced, as a shipping solution, this provides your customers tracking, peace of mind (social proof in a way) , very modern look, the team will integrate it for you and to your theme's design and well... I think it's a great shopify app for those looking for an application for shipping policies and avoiding fake shipping reports, scams, and even real claims! 1 Less thing you need to do and 1 more thing they need to do for you, and they are happy to do it! So, give them a DL!
Hi there,
Thanks so much for your glowing review!
We're very happy to hear that Route's vision, support, transparency, employees, and the peace of mind our package protection offers have all greatly benefited you and your customers. We also feel extremely lucky to partner with merchants such as yourself!
Should you run into any future questions, please feel free to contact us at merchantsupport@route.com and we'll be happy to assist however we can.
Hope you had a lovely & safe holiday season,
Jordan, Customer Support
I started using Route in August 2020. I have been very pleased with their services. Due to major delivery issues through the USPS stemming from COVID and other factors, Route has replaced several lost packages which has kept my customers very happy. I have had no issues in getting claims processed extremely quickly. The only suggestion that I can make is coming up with a solution as to when orders are edited on a merchant's end. My customers are always wanting to add or remove items from their orders. If the customer has already selected the Route protection in their order and request that additional items be added to the order, Route goes by the initial order created should the order have to be replaced or refunded. This area needs some help. I will continue using Route as my customers have enjoyed having peace of mind.
Hi there,
Thanks so much for your review! We are so happy that you and your customers have enjoyed the peace of mind Route package protection brings. Additionally, we greatly appreciate your valuable feedback regarding post purchase order editing & Route protection.
As Route is calculated on the cost of the items in the order, our current system is unable to automatically recalculate Route protection when an item is added or modified post purchase. If an edit needs to be made, merchants can simply cancel the original order (pre-fulfillment) and recreate with the customer’s edits and add Route.
Again, thanks so much for partnering with us. We greatly appreciate having you on board & look forward to working with you in the future. Your feedback regarding original order edits has been passed onto our team. However, should you run into any future questions feel free to reach out to us at merchantsupport@route.com.
All the best,
Jordan, Customer Service
Our account rep is incredibly helpful and responsive when we have questions about a claim, which lifts a lot of my stress. I don't know what I would do without Route.
Hi there,
We are so happy to hear that you are enjoying working with Route and your Customer Success Manager, Shaylee. We think she’s pretty incredible, as well.
We are always here to help however we can so should you have any questions please feel free to reach out to merchantsupport@route.com.
Thank you, again,
Holly, Customer Support
App works great and their team is awesome for customer service. Ahseanté was very informative and a huge help.
Hi there,
Thank you so much for sharing your feedback! We are so happy to hear that you’ve enjoyed our Customer Support team and also working with Ahseante. We love having him, as well!
If you are ever in need of more support, always feel free to reach out to merchantsupport@route.com and we’ll be happy to help!
Happiest of Holidays,
Holly, Customer Support
Ahseante is amazing! Always responds and helps us whenever we have any questions or need assistance! :)
Hi there,
We’re so happy that you love working with Ahseante! We think he’s incredible, too.
In case you ever need an additional resource at Route, you’re always welcome to reach out to merchantsupport@route.com.
Wishing you a very happy holiday season!
Holly, Customer Support