Overall rating
4.6
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its efficient order management and tracking capabilities. They praise its user-friendly interface, professional tracking page, and responsive customer support. Unique features like built-in carrier assigning rules and AI prediction for Estimated Delivery Dates are particularly popular. Merchants also appreciate its affordability, customization options, and third-party app integration. The app is noted for providing real-time updates, accurate tracking, multi-language support, and its ability to improve customer retention and business growth.

December 22, 2022

Supports helps you a lot in setting up the app for your store. I would recommend this app to everyone.

HuisGym
Netherlands
7 months using the app
Rush replied December 29, 2022

Hey HuisGym!

Thank you so much for sharing your review about the Rush ❤️ We are always here if you need more help on parcel tracking or order status updates. 😊

We’re glad to hear that our team’s actions lead to one more happy customer! 🥳

Cherry
Customer Success Lead

February 25, 2022

The guys at RUSH are awesome. They have assisted me in setting up all the workflows and integration of the Tracking page on my website. I stumbled onto them by mistake, and very happy I found them. For my shipping integration, I have found my solution! Thanks guys!

Makyth Man
United Kingdom
7 months using the app
Rush replied April 6, 2022

Thanks so much for sharing your review about the Rush customizable tracking page.

We are always here if you need more help on parcel tracking or order status updates.

We’re glad to hear that our team’s actions lead to one more happy customer!

Gabriel,
Kung Fu-Master & Customer Success Lead

February 11, 2022

The best app on the market, it have anything you need for tracking and notifications! The team is really friendly and will help you with anything!

Pawdoria
United States
7 months using the app
Rush replied April 10, 2022

Hey Pawdoria!

Thank you so much for your positive feedback!
Your comments have been shared with our entire team at Rush!❤️
When we hear from happy customers like you, we spread positivity around!
Our dev team smiles like kids, every time we share that Rush is the best order tracking Shopify App :) 🥳

Should you need any other support, please do not hesitate to contact us on Live Chat or via well-known emails :)

Gabriel,
Customer Success Lead

April 12, 2022

It's a great app and test features allows me to use it with more confidence before launching my website.

La Vague Swim
Australia
7 months using the app
Rush replied April 12, 2022

Hey La Vague Swim

Thank you for your kind words! We’re grateful for your feedback.

If you need help lifting the revenue via parcel tracking page or shipping notifications. Let us know :)

P.S. We just released a new feature where Upsells can be single click checkout :)

Gabriel,
Customer Success Obsessed

August 15, 2022

Love the personal touch this app brings! Been using Parcel Panel and recently switched to Rush and Gabriel helped me go through the transition seamlessly. Thank you for this!!

Zoe Nicole
Netherlands
7 months using the app
November 3, 2022

The best app for track & trace. You can change so many settings, do upsells on the page - just by far the best app

Holy Cat
United Kingdom
7 months using the app
Rush replied November 3, 2022

Hey Holy Cat!

Thank you so much for your great feedback. We're thrilled to know that you're having a great experience with the Rush app 💚

If you need help building a beautiful branded page or with shipment notifications, feel free to contact us! 😊

Cherry
Customer Success Lead

September 28, 2022

Really helpful app and great customer service would highly recommend anyone who requires a dedicated tracking service

MODA PAWS
United Kingdom
7 months using the app
Rush replied October 4, 2022

Hey MODA PAWS team!

Thank you so much for your positive feedback!
Your comments have been shared with our entire team at Rush!
When we hear from happy customers like you, we spread positivity around!❤️

Should you need any other support, please do not hesitate to contact us on Live Chat or via well-known emails :)

Gabriel,
Customer Success Lead

April 20, 2023

Well served by KenMichael today. Was a complex problem and he solved it quickly! The system works perfectly and everything is explained super clearly.

FRANCHE AMSTERDAM
Netherlands
6 months using the app
Rush replied April 25, 2023

Hey FRANCHE AMSTERDAM Team!

We’re grateful that we had the opportunity to help you with the setup! Ken is a top notch guy and always ready to assist! ❤️

We’re glad to hear that our team’s actions lead to one more happy customer! 🥳 Should you need any other support, please do not hesitate reach out :)

Cherry
Customer Success Lead

March 9, 2023

Att visa lokala transportörer på spårningssidan minskade arbetet med kundsupport. Tidigare fick vi negativa erfarenheter av kunder som inte kände igen transportörerna, men nu kan vi ge dem en direkt telefonlinje när de missade leveransen av deras beställning eller vem de ska ringa för att boka om och be om de sista leveransuppgifterna. Detta hjälper oss att skapa en direkt kommunikation mellan lokala transportörer och kunder, i stället för att vara i mitten.

Gothenburg Mode
United Kingdom
7 months using the app
Rush replied March 12, 2023

Hey Gothenburg Mode Team!

We appreciate you for giving us your best remarks on the app especially with how it helps your customers track their orders.

If you need help lifting the revenue via parcel tracking page or shipping notifications. Let us know :)

Cherry,
Customer Success Lead

July 30, 2021

Very good Tracking app! Had a introduction call with the Rush team. Helped me out very well.
After the call they came with a new email everyday regarding the next step in setting up the account, which helped out a lot and gave a lot of tips! The team is setting me up great and knows what the issues most of the time are because they have experience themselves. Would always recommend this app, especially because the team is helping out so well!

Lifeheks
Netherlands
7 months using the app
Rush replied April 11, 2022

Hey, Lifeheks!

Thank you so much for your positive feedback! ❤️
Your comments have been shared with our entire team at Rush!
When we hear from happy customers like you, we spread positivity around!

If you need help lifting the revenue via parcel tracking page or shipping notifications. Let us know :)

Gabriel,
Customer Success Lead!