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DO NOT even consider using this app. They provide no support. I have contacted them 3 times in a week with no reply. It's as if they think they can just collect money and screw their customers. This is absurd. Fed up with all these apps that provide zero support. Shopify needs to remove this app.
Whenever I have issues (all related to customers who can't access account or sign up for one), I'm told it's my fault or my customer's fault. It's incredibly annoying. Nothing ever gets fixed. Clearly, if a customer has an account with my store, it should also be able to create a loyalty account but if you ask this app developer, that's not true. Somehow, some way they are doing something wrong. I would look elsewhere. i just waste time trying to get this thing to work. Once installed, it's a lot of work to switch to another app which is what they count on. Now I'm left to find another app where my customers can actually partake in the loyalty program that we pay for monthly. Ridiculous.
Sorry for any confusion or inconvenience caused. Our engineer checked and found that the customer always checked out as guest and never created an account with your store. You may want to ask him to create an account on your account registration page. I'll send you a more detailed explanation and instructions in the ticket.
No customer support, sent multiple requests and no response.
To the Eagles Wings Natural Health team,
On behalf of our team, we're sincerely sorry for our response and for your experience with app support. If possible, we would be grateful for the opportunity to amend the situation and address all of your questions.
We will reach out to you via our support email. Should you continue to encounter issues with our support portal, you are also welcome to reach out to me directly via cadence@wavecommerce.hk .
Looking forward to assisting you!
Really great tool! Recommended
Best app for Loyalty programs
Awesome service! Thank you, guys!
prompt reply and very resourceful.
Fantastic and prompt support! Great app.
Game-changer. Great app for customer retention.
AMAZING customer service. Highly recommended <3
Very good and fast customer service. Thumbs up!
