Reviews (777)

Overall rating
4.6
Counts per rating level
  • 76% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and retention, noting its easy installation and customizable features like discounts and referral programs. They appreciate its seamless Shopify integration and user-friendly interface, which enhances the shopping experience. The ability to manually adjust points and import past orders is also valued. Excellent customer support is frequently highlighted, with the team praised for their responsiveness and effectiveness.

June 28, 2024

No customer support, sent multiple requests and no response.

Eagles Wings Natural Health
United Kingdom
3 months using the app
S Loyalty replied July 1, 2024

To the Eagles Wings Natural Health team,

On behalf of our team, we're sincerely sorry for our response and for your experience with app support. If possible, we would be grateful for the opportunity to amend the situation and address all of your questions.

We will reach out to you via our support email. Should you continue to encounter issues with our support portal, you are also welcome to reach out to me directly via cadence@wavecommerce.hk .

Looking forward to assisting you!

March 29, 2024

thanks for great apps, hope it can help our store

Infiniti C | 酮本蛋糕麵包訂購 | 全港首間100%生酮無麩質蛋糕麵包咖啡店
Hong Kong SAR
About 1 month using the app
S Loyalty replied May 12, 2024

Thanks for trying our app. We look forward to helping you grow your member base and delight your shoppers!

January 16, 2024

Enjoyed it

Compesh’E
United States
3 months using the app
S Loyalty replied January 18, 2024

Happy to hear that you're enjoying our app!

May 30, 2024

Application pas mal du tout ! petit message pour les développeurs, ça serait plutot bien de traduire aussi l'application de gestion.

Delta’s Side
France
27 minutes using the app
S Loyalty replied July 1, 2024

Thanks for your review, we're happy to know that you're enjoying our app! We will forward your feedback to our development team.

Edited March 1, 2016

We use the app since months and are highly satisfied. Easy to use and the outstanding customer support is highly appreciated. Even our advanced demand of running the app on multiple shopify platforms was met, and customer support was very helpful with the implementation in this regard. Highly recommended provider and app!!

Iguanade
Spain
About 11 years using the app
October 17, 2018

We have already installed the Sloyalty in all our websites. Crystal provides amazing customer service. Very easy to set up!

Iguana Sell
Spain
Almost 11 years using the app
December 20, 2013

We had a rewards program on my old shopping cart system, so I was relieved to find this app when we moved to Shopify. The team was responsive to my questions, and fixed a bug immediately that was making the widget not show up on iPads (now it shows up). I like the flexibility in offering different kinds of rewards. The rewards come as coupon codes, which is different from my old system (where the rewards could be applied at checkout like a method of payment), causing some of my customers to complain that before they used to be able to use a coupon code AND their reward points in the same transaction, and now they can't. So I'd love to see an option to use rewards points as a payment method someday! I'd also love if in the future there was an option to not have the widget be on the screen the whole time -- to have a URL instead of the widget, or have the rewards program integrated into the customer's account page. This is important because the widget doesn't show up on small mobile screens, so customers can't access their rewards info from their phones (but the team says that is coming soon). One feature this has that my old system didn't is the ability to send reminders that they have rewards waiting to be redeemed. All in all, I'm really pleased with this system.

Two Crows for Joy
United States
Almost 11 years using the app
April 20, 2014

Elegant integration performs neatly with our site. Thanks, SLoyalty.

Marble Kare Products
United States
Over 9 years using the app
August 17, 2017

Excelent app for more customer retention. We have been Sloyalty now for about two years and our customers are really exited about it! The app works exactly as you would expect it too. The support team at Sloyalty is very helpfull and will go the extra mile to help you. Special thanks for Anthony who helped customizing our widget!

Aroma Plaza
Netherlands
About 9 years using the app
September 12, 2016

This app helped us gained many loyal customers and our customers love it! The referral system works fantastic and our referral sales are getting lots of traction with giving lots of point with successful referral. Not to mention the good service too. Keep it up!

Bean Shipper
Malaysia
Almost 9 years using the app