Reviews (776)

Overall rating
4.6
Counts per rating level
  • 76% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer base and sales through an effective rewards program. It is noted for its easy installation, intuitive discount code tools, and customizable rewards options. Features like refer-a-friend and social media integration are appreciated for enhancing customer engagement. The app integrates seamlessly with Shopify, offering reliable performance that enhances the shopping experience. Customer support is consistently described as quick and helpful, aiding in fostering customer loyalty and repeat business.

June 28, 2024

No customer support, sent multiple requests and no response.

Eagles Wings Natural Health
United Kingdom
3 months using the app
S Loyalty replied July 1, 2024

To the Eagles Wings Natural Health team,

On behalf of our team, we're sincerely sorry for our response and for your experience with app support. If possible, we would be grateful for the opportunity to amend the situation and address all of your questions.

We will reach out to you via our support email. Should you continue to encounter issues with our support portal, you are also welcome to reach out to me directly via cadence@wavecommerce.hk .

Looking forward to assisting you!

Edited March 1, 2016

We use the app since months and are highly satisfied. Easy to use and the outstanding customer support is highly appreciated. Even our advanced demand of running the app on multiple shopify platforms was met, and customer support was very helpful with the implementation in this regard. Highly recommended provider and app!!

Iguanade
Spain
About 11 years using the app
December 20, 2013

We had a rewards program on my old shopping cart system, so I was relieved to find this app when we moved to Shopify. The team was responsive to my questions, and fixed a bug immediately that was making the widget not show up on iPads (now it shows up). I like the flexibility in offering different kinds of rewards. The rewards come as coupon codes, which is different from my old system (where the rewards could be applied at checkout like a method of payment), causing some of my customers to complain that before they used to be able to use a coupon code AND their reward points in the same transaction, and now they can't. So I'd love to see an option to use rewards points as a payment method someday! I'd also love if in the future there was an option to not have the widget be on the screen the whole time -- to have a URL instead of the widget, or have the rewards program integrated into the customer's account page. This is important because the widget doesn't show up on small mobile screens, so customers can't access their rewards info from their phones (but the team says that is coming soon). One feature this has that my old system didn't is the ability to send reminders that they have rewards waiting to be redeemed. All in all, I'm really pleased with this system.

Two Crows for Joy
United States
Almost 11 years using the app
April 20, 2014

Elegant integration performs neatly with our site. Thanks, SLoyalty.

Marble Kare Products
United States
Over 9 years using the app
Edited October 14, 2014

Clever app and quality customer service from the team! Recommended for all online businesses. Would be great to have more options for customisations too.

Wisteria
Singapore
About 8 years using the app
October 8, 2013

awesome app!!! SO EASY TO USE!! our customers seem to love it!!!!

Simplifi Fabric
Canada
Almost 8 years using the app
April 22, 2014

Great app! Customers are already exciting about it.

Fluffy Bottom Babies
Canada
About 7 years using the app
January 25, 2014

Easy enough to set up and use. Haven't seen any increase, but I am just starting out and don't necessarily have the traffic yet. Interested to see how it progresses over time. This plan was nice, as I offer an in-store rewards program, and now I can offer something similar to my web customers.

I actually hadn't looked recently at my program back-end and I DID get a couple FB likes and email sign ups! How exciting! I can only imagine that as my store grows, the benefits of this app will continue to show!

STATEMENT A Shop Estella Boutique
United States
Over 6 years using the app
April 21, 2014

Great app, had an immediate positive impact. Refer a friend has been a success too. Well recommended by us.

The Kewl Shop
Thailand
About 6 years using the app
August 6, 2013

We really wanted a loyalty programme for use on Shopify and after looking about we realised that S-Lotalty was the only way to go!

It works really well and there are promises of more features to come too.

Recommended!

GBS

theionage.com
United Kingdom
Almost 6 years using the app