Overall rating
Counts per rating level
  • 76% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and robust features like a rewards system and referral program. They report increased customer attraction and repeat purchases, along with growth in email lists and social media following. The app's seamless performance, Shopify integration, multilingual functionality, and responsive customer support are also praised. Its pricing, based on the number of rewards created, is seen as fair, with a free plan beneficial for smaller businesses.

May 9, 2016

Promises a lot. Great and easy app to "install" half of it.
If you want to add the reward link near your "cart" and "my account" link you must do it yourself.

They don't offer this kind of support where you need to edit the code of your theme.
So they have a support articles based in one theme that's it's nothing like the other one's. The fonts of our theme are not supported.

Wow Awesome World
United States
About 21 hours using the app
May 25, 2013

disappointing. Why cant customers get points when the like or tweet something. Or invite friends to the site.

The design and integrating is a lot neater than punchtab, but its so frustrating but punchtab allows you to create you're own currency on site and there lots of ways people can gain points which keeps people on my site.

please PLEASE upgrade your app!! its got so much potential

United Kingdom
December 13, 2012

Just testing your program. If good will pay for it because I really need it.
But firstly after I tested the 30-days trail, is this program all by manual setting & give reward? Not automatically?

e.g. customer register get 1 point, and reach such 1point automatically get 10% off.
e.g.2 customer paid $100 automatically get 100 points.

Sounds no such setting after I played almost 1 afternoon. Right? Look forward any reply to me.


Taikonaut watch band
September 10, 2018

Disappointed they have merged the refer a friend feature to Referral Candy, and charge a separate fee for this. Already expensive enough. To be honest, this was the best feature.

Gauthier Wines
United Kingdom
Over 5 years using the app
February 8, 2018

WAY TOO EXPENSIVE. Costing me $240CAD/mo with minimal ROI.

Scooters Canada
Almost 3 years using the app
August 9, 2019

Form to manually add points to a customer's account is broken and does not work. There does not appear to be any way to contact the developers to report this.

Smug Store
United Kingdom
11 months using the app
Edited April 12, 2017

Refuses to let me change plans even though current usage dictates it.

Pretty Polished
United States
Almost 2 years using the app
July 23, 2016

Disappointing. I have another store and S loyalty comes with a refer a friend program. New installs apparently do not. I will be looking elsewhere for another loyalty program.

Glacier Nutrition
United States
About 2 years using the app
July 27, 2017

The program is good, but the price is to high for lower income businesses. I'm going to try it again, but I feel for my average 10 orders per month it may just not be worth it.

P Ds Closet
Over 1 year using the app
October 16, 2015

A year with this app and now I am saying goodbye. For one customer service has definitely gone down the drain.

At the beginning I would ask for a feature and would be told that it would be forwarded to the development team and see if it could be integrated in the future (Which they never do). Now they don't even try and just tell you whatever workaround they can come up with which is the same since the feature is never implemented.

One of the latest "workarounds" given was when I decided to offer a coupon for 100% discounts for my customers with X amount of points. I noticed during testing, and a few customers also contacted me about it, that once you redeem the reward it just takes you to a screen with the code to enter during checkout. No link to the product so they can add it to cart or anything, just the code. So I suggested adding a link to the product or maybe some explanation one can add so the customer isn't lost after redeeming on what to do. I was just told that they can go back to the reward redemption page where the link is. Great solution... something simple that can help avoid customer service tickets nope tough luck tell your customers to look for it some other way.

The last straw was when I asked if there was a social sharing feature so my customers gain points if they share our page to their followers in their personal social media. A simple sorry we don't have it but may implement in the future would have been good (I have been a year with them so I know no plans to implement it are in the future). . The answer was we don't have it but you can do it manually. Seriously? Do you really think eCommerce entrepreneurs have the time to check their customers shared posts to add manually points? In that case why don't I just run a manual reward program if I have that amount of time in my hands. The whole idea of spending this much money (loyalty programs are NOT cheap) is so I can give an automated reward to my customer while I can keep growing my business.

To sum it up S Loyalty doesn't care about your needs or what you think would improve their app. They rather you just keep paying month after month and if you don't like it well there's the door, literally that's how I felt after telling them I was looking for alternatives because I was tired of stupid workarounds (yes I want to be honest I used the word stupid because a workaround is not a solution). After telling them that they just said "We are sorry to see you go. Kindly uninstall our apps from your Shopify Apps page and your S Loyalty account will be cancelled accordingly."

I guess they have so many customers losing $40-$70 a month is just chump change. Keep it up S Loyalty great future ahead. /sarcasm

Evideoclub 2
United States
Over 1 year using the app